Lead Medical Support Assistant

Lead Medical Support Assistant Duties

The Lead Medical Support Assistant performs duties that include, but are not limited to:

• Leads the daily activities of Medical Support Assistants, including Advanced Medical Support Assistants, supporting one or more outpatient or specialty clinics.
• Assigns daily workloads, distributes work, and helps ensure appropriate staffing coverage
• Identifies training needs and trains staff on scheduling requirements, directives, and related administrative responsibilities.
• Maintains and monitors appointment schedules to support the proper and timely treatment of patients.
• Assists with clinic-access contingency planning by adjusting appointment times, locations, or dates and moving patients to other healthcare providers when staffing or coverage conflicts occur.
• Schedules appointments accurately and promptly, using patient input and coordinating appointments when possible to reduce unnecessary trips to the medical center or clinic.
• Uses and monitors the Electronic Waiting List and notifies the supervisor when clinic access is limited or a patient cannot be scheduled within required timeframes.
• Leads and distributes the daily work of Medical Support Assistants and ensures adequate clinic coverage.
• Monitors appointment scheduling, wait lists, recalls, consults, and patient-access activities.
• Adjusts appointments and coordinates alternative coverage when staffing or scheduling conflicts arise.
• Collaborates with interdisciplinary healthcare teams and participates in team huddles and meetings.
• Provides professional and compassionate customer service to Veterans, families, and staff.
• Safeguards sensitive patient information and follows applicable privacy, safety, security, and infection-control requirements.
• Participates, as assigned, in daily team huddles and weekly interdisciplinary team meetings involving patient-care planning and management.
• Ensures staff obtain, scan, and update health-insurance information and identify patients with third-party insurance to support revenue collection