Accounts Receivable/ AR Collections Representative/ B2B Collections ExperienceRequired

Stepp's Towing & Heavy Transport is hiring for the position of Billing/AR Collections Representative. We’re seeking a reliable team player who is cross‑trained and willing to participate in all aspects of the accounting cycle, with a primary focus on AR Collections and Billing support. Essential Functions The primary function would be daily analysis of AR aging and collection efforts in contacting customers who are over their credit terms for payment or payment status in a firm but pleasant, customer service‑oriented manner. Organization and documentation of customer collection efforts in our operations software, including a well‑planned follow‑up schedule or calendar. Coordinate and communicate with the AR team related to customers who are over their credit terms. Adhere to internal protocols and contractual obligations as they apply to specific payor requirements. Includes communicating efficiently and effectively with the customer via phone, email, and letters. Research past‑due accounts and investigate any discrepancies. Accurately post payments and partial payments in our operations software. Maintain direct communication with the Management team. Provide back‑up support for any accounts needing to be sent to our collection attorneys. Key Behaviors Passionate and motivated to grow / challenges are eagerly accepted. Enthused to make 25‑plus calls per day to customers Proactively develop customer relationships and provide solutions by making efforts to listen and understand the customer (both internal and external). Maintain a high‑quality professional appearance. Strive for continuous improvement by using new tools and processes. Treat co‑workers with respect. Promote opportunities within and through referrals. Required Skills 5+ years of heavy collections experience related to business‑to‑business invoices. Strong attention to detail and high transaction and invoice volume experience are necessary. Fast and accurate data processing and time management skills. Prior experience with a transportation company is a plus. Clear written and verbal communication, as well as a high level of organizational skills, are a must. Strong computer skills, including MS Office products, are a must. Ability to work in a fast‑paced environment. Pay $18.00‑$22.00/hour (Pay is commensurate with prior experience) Schedule Monday to Friday (8:00 am to 5:00 pm) We Offer Paid Vacation & Paid Sick Time - both with weekly accruals Paid Holidays Off Health, Dental & Vision Coverage Available, including Free Term Life Insurance 401K Match Career Development Employee Incentive & Recognition Programs About Us Stepp’s Towing & Heavy Transport has been family‑owned and operated since 1960! We have fleet vehicles in the greater Tampa Bay area as well as the greater Orlando area. We specialize in light duty, medium duty, and heavy duty towing as well as heavy transport, and auto salvage. Drug Free Workplace Background check required Stepp’s Towing and Heavy Transport is an Equal Opportunity Employer. Military Veterans are Encouraged to Apply. #J-18808-Ljbffr Stepp's Towing