Front Office Supervisor

Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.If you are an internal applicant, please log into Workday and apply for your application to be considered.Front Office SupervisorSUMMARYThe Front Office Supervisor is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.ESSENTIAL FUNCTIONSJob duties include; although are not limited to:Supporting the department operation and providing direct service to guests as needed, leading by exampleOverseeing the arrival and departure experience, ensuring guests expectations are exceeded at all timesAssisting in creating and implementing profit and flow-through enhancing strategies and programsReviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecastsAssisting in creating, implementing and executing department trainings, recruiting and innovative pre-shiftsAssisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetingsSupporting the hotel's life-safety systems and being prepared at all times for emergency situationsQUALIFICATIONSBachelor's Degree requiredMinimum of four (4) years' experience in customer serviceTwo (2) to three (3) years of hotel supervisory experienceAdvanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occurLuxury hotel experience strongly preferredKnowledge and experience in using Birchstreet, HotSOS and Rex preferredPHYSICAL REQUIREMENTSPosition requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.