Member Service Representative

Member Service Representative

Five Points Branch - Urbana, IL 61801 End Date 06/14/2026

Overview

Salary Range $21.22 - $21.22 Hourly Category Entry Level

Description

A Member Service Representative (MSR) is a financial coach that listens to our members needs. MSRs look out for our members best interest and offer solutions to improve their financial life. MSRs will act on our value proposition and be easy to work with. As the face of our organization, a member service representative will:

• Build member loyalty.
• Focus on compliance and accuracy.
• Build and maintain product and process knowledge.
• Provide solutions for internal and external members.

Essential Functions & Responsibilities:

• Consistently provide outstanding service focusing on member service and member loyalty skills.
• Assist members with deposit and lending account needs and answer questions about products and services.
• Consistently identify the needs of members and recommend appropriate credit union solutions in order to build member loyalty and meet or exceed organizational goals.
• Own internal and external member problems, issues, and complaints, and ensure the appropriate follow up to achieve proper resolution.
• Adhere to Credit Union policies and procedures to ensure accuracy and attention to detail in all member transactions.

Salary and Benefits:

• Starting salary is $21.22 per hour.
• Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
• 401K eligibility, including company match program.
• Generous paid time off benefits.

Hours: Monday - Friday 8:30am - 5:00pm & Rotating Saturday 9:00am - 12N

UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. UICCU has been named a Best Place to Work for the past 9 years!

Qualifications

Experience Three years to five years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Availability Member service representatives will work a Monday through Friday shift with a Saturday rotation. Requirements

• Proven customer service
• Problem solving skills
• Team player
• Flexibility with schedule