Student Assistant - Information Technology Help Desk

Base Pay $18.00 - $20.00 / Hour Job Category Part-time, Off-campus, California Department of Parks and Recreation Employee Type Student Assistant Required Degree NONE Manage Others No Description The Department of Parks and Recreation (DPR) is seeking to hire a student assistant to support the day-to-day Information Technology operations serving over 280 Parks across California. The student assistant will provide technical assistance to users on a variety of hardware and software platforms, including troubleshooting devices, resolving helpdesk requests, and maintaining accurate inventory tracking of IT equipment. Conditions of Employment This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause. Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check, educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department. UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice. Prerequisites Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university. Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students. Students declared major must match the major(s) listed in the job posting. Majors / Fields of Study Computer Engineering Computer Information Systems Computer Science Management Information System Work Schedule Flexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor. Additional Work Schedule Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer). Compensation $18.00 - $20.00 per hour. Minimum Qualifications Must maintain a minimum cumulative 2.0 GPA. Minimum of 3 – 6 months of customer service experience. 6 months to a year of experience working in an IT help desk environment. Must be reliable, dependable, possess good communication and customer service skills, use good judgment in decision making, and manage time and resources efficiently. Able to work in a team or independently. Must have knowledge of desktop operating systems (Windows 7, 10, and Server 2010 R2) and basic hardware support for mobile devices, PCs and laptops. Able to function with changing priorities and deadlines. Preferred Qualifications Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Individuals claiming preference under one of these categories must furnish documentation establishing their eligibility prior to appointment. Duties and Responsibilities Identify, diagnose, and resolve Tier 1 and 2 problems for hardware and software-related issues. Provide one-on-one support for users across the network or face-to-face. Issues related to hardware, software, and network-related issues (Printers, tablets, phones scanners, peripherals, etc.). Ensure park protocols are followed for inventory tracking and setting up new devices deployed to the department. Coordinate in a timely manner with vendors to repair equipment that may be under vendors' maintenance/license agreements. Physical Requirements Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation. Working Conditions Work is performed in an office environment. Application Instructions Please complete all fields of the employment application and include your educational history in the “Educational Experience” section and any employment history in the “Employment Experience” section of our application. Apply by: 07/24/2026 Summary California Department of Parks and Recreation manages 280 park units, which contain the finest and most diverse collection of natural, cultural, and recreational resources to be found within California. #J-18808-Ljbffr Theuniversityunion