Manager, Project Manager- Customer Identity

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. The Step-Up Authentication team within Customer Identity provides scalable, reliable, simple and compliant identity experiences for partners who integrate with our identity platform, enabling speed to market for secure and seamless identity workflows. About the Role: This is an individual contributor (IC) role within Customer Identity. In this role, you will drive program tracking and support partner onboarding and execution across the Identity Platform. In this role, you will: Coordinate and drive the day-to-day operational processes of Smart Step-Up, tracking partner milestones across intake, development, testing, and launch to ensure a seamless delivery experience. Maintain traceability inside and outside of CI, managing operational status updates, milestone tracking, and execution metrics to support roadmap commitments. Field inbound requests and inquiries from LOB partners, serving as an expert consultant to help them understand which identity solutions and integration patterns are most appropriate for their use case. Collaborate with product and tech partners to align designs across domains on implementation plans, which may include feature enhancements on behalf of our partner. Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards with a platform mindset. Partner with Architecture and Engineering on release planning and sprint tracking, ensuring partner readiness aligns with deployment schedules. Basic Qualifications Bachelor’s degree or military experience At least 4 Years of Process or Project Management experience Preferred Qualifications PMP Certification Masters degree or MBA Basic proficiency in Google Workspace or comparable PM systems 5+ years of experience of process or project management Experience in financial services or highly regulated industry Experience building governance frameworks and dashboards Experience managing complex, cross-functional initiatives in regulated environments At least 2 years of experience in stakeholder management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. McLean, VA: $151,900 - $173,400 for Manager, Project Management New York, NY: $165,700 - $189,200 for Manager, Project Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr