Client Service Specialist / Account Manager (Clinical Laboratory)

Job Description

Job Description

Job description:

Position Overview

We are seeking a Client Service Specialist / Account Manager with proven experience in a clinical laboratory environment. This role is responsible for managing client relationships, supporting day-to-day operations, and ensuring a high level of service for our physician partners. Prior account management or client service experience in a Clinical Laboratory setting is REQUIRED.

Key Responsibilities

• Serve as the primary point of contact for physician offices and clients
• Manage and grow existing accounts while ensuring client satisfaction
• Coordinate with internal teams (lab, billing, pre-analytical) to resolve issues quickly
• Support onboarding of new clients, including setup and training
• Monitor account performance and identify opportunities for improvement
• Assist with test menu inquiries (e.g., PCR, STI, UTI, Pap, etc.)
• Ensure compliance with laboratory processes and regulatory requirements

Qualifications

• Required: 2+ years of proven experience working in a clinical laboratory
• Strong understanding of lab workflows, specimen handling, and client needs
• Experience managing physician office relationships
• Excellent communication and problem-solving skills
• Ability to manage multiple accounts in a fast-paced environment
• Familiarity with LIS, EMR/EHR systems, and basic reporting tools
• Highly organized, detail-oriented, and proactive

Preferred

• Experience with women’s health, infectious disease, or molecular testing
• Knowledge of billing processes and insurance workflows

What We Offer

• Competitive salary and comprehensive benefits package
• Growth opportunities within a fast-growing diagnostic laboratory organization
• Collaborative and supportive team environment

Work Location: In person