IT Support Specialist

Job 136703 - IT Support Specialist Arlington Heights, IL Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently. Specific duties include: Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such Deliver excellent customer service onsite and via the telephone including: Building rapport with the client Making them feel comfortable with working with you Inspiring confidence in the solutions you are delivering Being conscious of their time and level of frustration Following up when you say you will Inputting complete and accurate notes in the internal systems Effectively managing your time and the resources to make sure that you are delivering the highest value to clients Requirements High School diploma or GED, some college preferred At least 3 years of experience in the IT services field Thorough understanding of small business technology; particularly Microsoft products Microsoft Certified Professional certification strongly preferred Cisco Certified Network Associate is a plus Passion for teamwork, continuing education, problem solving and exceptional customer service Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible Advanced Windows XP experience preferred #J-18808-Ljbffr