Operations Manager

About the Job

The Operations Manager for our commercial cleaning company plays a pivotal role in overseeing and optimizing the day-to-day operations to ensure efficiency, quality service delivery, and client satisfaction. This role requires a blend of leadership, strategic thinking, and hands-on involvement to manage various aspects of our cleaning services. This is a full-time position, Monday-Friday, and may require occasional evenings or weekends.

Responsibilities :

• Supervise and lead teams of cleaning staff, including hiring, training, and performance management.
• Conduct regular performance evaluations and provide coaching and feedback to improve team performance.
• Serve as the primary point of contact for subcontractors and key clients, addressing their concerns, resolving issues, and ensuring satisfaction.
• Conduct regular site visits and inspections to assess service quality and identify areas of improvement.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Conduct regular audits and inspections to identify deficiencies and implement corrective actions.
• Stay updated on industry best practices and technology to continuously improve service quality and efficiency.
• Provide training on proper cleaning techniques, equipment usage, and safety protocols to minimize accidents and injuries.

Qualifications :

• Operations Management, or related field (preferred).
• Proven experience 2-3 years in operations management, preferably in the cleaning services industry.
• Excellent communication and interpersonal abilities, with a customer-centric approach.
• Solid understanding of cleaning techniques, equipment, and products.
• Proficiency in Microsoft Office Suite and cleaning management software.
• Knowledge of health and safety regulations and compliance standards.
• Strong problem-solving skills with strong attention to detail.
• Fluent in English and Spanish (read, write, and speak) required.

Benefits:

• Paid Time Off
• Health Benefits
• Life Insurance
• Vision
• Dental