Director of Property Management

Position: Director of Property Management

Department: Director

Employee: Exempt

Shift: Day

Location: Twin Cities

Directly reports to: COO

Who are we:

Welcome to Property Solutions & Services (PSS). Our core values of Growth, Compassion, Levity, Family, and Integrity guide our property management approach. We focus on creating welcoming environments, supporting owner and resident prosperity, and conducting interactions with honesty and care. Each property is managed with practical policies and fiscal responsibility to foster a sense of home for all residents.

Collaboration is central to our work, involving owners, agents, and residents in building thriving communities. With a sharp focus on stability, we provide property management for over 3,604 affordable housing units in the Twin Cities and surrounding suburbs, ensuring high-quality, sustainable homes for some of our most vulnerable adult and family populations. Our unique, talented, and experienced team addresses community needs and challenges while navigating complex funding requirements and maintaining physical property with professionalism and integrity. Through partnerships with housing agencies and providers, we deliver exceptional housing solutions. Transparent, non-adversarial communication empowers residents and addresses challenges with creativity and a positive outlook. With over 30 years of experience, we're dedicated to providing exceptional property management services aligned with our core values.

Who we're looking for:

This candidate will play a crucial role in ensuring that every on-site manager, such as Portfolio Manager, Assistant Portfolio Manager, Site Manager, and Assistant Site Manager, has a competent manager who enhances problem-solving and decision-making. They foster an environment for employee growth and effectiveness while serving as a safety net in times of disaster/need.

Responsibilities include:

• Strategic Planning: Develop and execute strategic plans to achieve organizational goals in property management, tenant satisfaction, financial performance, and regulatory compliance.
• Budgeting and Financial Management: Oversee budgeting, financial reporting, and analysis to ensure optimal resource allocation, cost control, and profitability, including monitoring expenses and revenue generation.
• Regulatory Compliance: Ensure adherence to local, state, and federal regulations governing affordable housing programs, fair housing laws, tenant rights, and other pertinent policies.
• Property Maintenance and Operations: Supervise property managers to ensure smooth day-to-day operations, covering maintenance, repairs, inspections, and assessments for both Preventive Maintenance and Capital Needs.
• Tenant Relations: Create and implement strategies for fostering positive, non-adversarial relationships with tenants, addressing concerns, and maintaining high levels of satisfaction with a focused and inclusive emphasis on keeping tenants housed.
• Staff Management and Development: Recruit, train, supervise, and evaluate staff, providing leadership, guidance, and support for their professional growth and adherence to organizational core values.
• Risk Management: Identify and mitigate risks associated with property management, financial operations, regulatory compliance, safety, security, and legal liabilities.
• Vendor and Contract Management: Manage relationships with vendors, contractors, and service providers to ensure quality services, cost-effectiveness, and compliance with contracts.
• Technology and Systems: Utilize and identify property management technology and systems to streamline operations, enhance efficiency, and facilitate communication and collaboration.
• Community Engagement: Engage with the local community, housing stakeholders, and partners to foster positive relationships, advance the organization's mission, and support initiatives benefiting tenants, community, and housing partners.

Knowledge, Skills, and Abilities:

• Bachelor's degree in business or a related field (master's degree preferred), with a demonstrated passion for innovation and creative problem-solving in organizational management.
• Minimum of 10 years of affordable property management experience; supportive housing is a plus.
• Minimum of 5 years of experience in leadership roles, with a proven track record of fostering a culture of innovation, and a focus on employee development and organizational effectiveness.
• Strong understanding of performance management principles, employee engagement strategies, and organizational development practices, with a flair for implementing unconventional methods to inspire and empower teams.
• Excellent communication, coaching, and conflict resolution skills to inspire and align teams toward shared goals.
• Ability to lead and motivate teams towards achieving common goals, with a talent for infusing creativity and joy into the work environment to drive innovation and breakthrough thinking.

Why you want to join us:

401K with up to 4% matching

Health, dental, vision, life insurance, AD&D

PTO

Paid holidays

Tuition reimbursement

Opportunities for professional development and advancement

Supportive work environment focused on employee well-being and growth

30% of time to work from home potential