IT Project Manager II

Job Description

Job Description

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The IT Project Manager II is responsible for identifying and collecting the framework and requirements of new and existing USO technology solutions as well as assisting with program implementation and support.

Principal Duties and Responsibilities (*Essential Duties)

• Plan, execute and manage information systems projects of varying size and complexity.*
• Coordinate with internal customers to identify requirements, scope, cost, resources, schedule and quality objectives related to current and prospective IT system solutions. Ensure projects meet customer needs.*
• Evaluate information gathered from a variety of internal and external sources including but not limited to interviews, documents, requirements workshops, surveys, business process descriptions, task and workflow analyses in order to identify, analyze, and prioritize business requirements.*
• Develop, organize and maintain project lifecycle-related documentation including scope of work, functional specifications, requirement specifications, project timelines and deliverable acceptance documents related to current and prospective information system/technology projects.*
• Manage information technology contracting process, including but not limited to providing input and guidance on specification development, vendor analysis, provider selection, review of contract documentation, contract administration and implementation/project management.*
• Develop and deploy customized courseware and training materials to assist end users with new system adoption. Coordinate training sessions.
• Other duties as assigned.
• This is an in-person position located in Arlington, VA.

Job Specifications

• Bachelor’s Degree in Information Systems, Business Administration or related field preferred.
• 5+ years work experience in a technology or organizational management role. Relevant experience in a cross-platform environment at a not-for-profit, military, multicultural and/or global organization preferred.
• PMI Project Management Professional (PMP) and Agile practitioner credentials preferred.
• Ability to analyze, interpret and communicate IT services, program metrics, and system life-cycle management.
• Ability to write and produce clear and understandable project scope statements, statements of work, requests for information/proposal, and other business documents.
• In-depth understanding of organizational processes, information requirements, and enterprise applications needs of a mid-sized, globally dispersed organization.
• Strong interpersonal, customer service and problem-solving skills. Ability to articulate and translate technical concepts to a non-technical audience.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• The salary range for this position is $92,000-$120,750.
• To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors, including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
• This is an in-person position located in Arlington, VA.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.