Project Manager, Client Skills Training & Practice Management (AI-Enabled Learning) | Global Private Bank

Job Description

Our Client Skills Training & Practice Management Team for the Global Private Bank (GPB) designs and scales engaging training and practice management experiences that measurably improve performance for AWM Analysts, Advisors, and Sales Managers. We harness the collective power of our firm to build the elite advisors and specialists of tomorrow through evidence-led, AI-enabled learning solutions delivered at scale.

 

As an Associate Project Manager (AI-Enabled Learning), you will support the execution of initiatives that transform training modules into AI-enabled solutions embedded in GPB practice management routines. Reporting to the team’s Global Head of Strategy Insights & AI Enablement, you will partner closely with business stakeholders, subject matter experts, learning partners, and Product and Technology teams to coordinate delivery, manage dependencies, and help ensure solutions drive measurable adoption and skill development.

 

Key Responsibilities:

• Coordinate with content owners, subject matter experts, and Product and Technology partners to convert training modules into AI-enabled solutions, including requirements, content readiness, reviews, testing, and launch readiness.
• Support day-to-day delivery across multiple initiatives, coordinating timelines, deliverables, and handoffs across teams.
• Maintain project plans and timelines, key dates, and deliverables; track progress, flag risks early, and ensure follow-ups are completed.
• Coordinate iterative delivery work where applicable, including planning, tracking outstanding work, facilitating regular check-ins, and capturing action items and status updates.
• Run working sessions and stakeholder check-ins; document decisions, open questions, and next steps to keep work moving and stakeholders aligned.
• Track risks, issues, and inter-team dependencies; escalate items that need leadership attention and support mitigation through completion.
• Support launches by coordinating communications, reinforcement plans, and feedback collection to inform ongoing improvements.
• Prepare clear status updates and professional materials for regular updates, including weekly summaries, meeting notes, and dashboards.
• Keep project documents and delivery tracking up to date and accurate in the appropriate tools and repositories.

 

Required qualifications, capabilities and skills:

• Experience supporting delivery of cross-functional projects, including enablement, learning, product, operations, or technology programs.
• Strong organizational skills with attention to detail, including planning, tracking, documentation, and follow-through.
• Strong communication skills, written and verbal, with the ability to synthesize updates into clear actions, decisions needed, and next steps.
• Ability to coordinate multiple stakeholders and manage competing priorities in a matrixed environment.
• Comfort working with AI tools and/or supporting AI-enabled solutions in a business environment.
• Familiarity with agile or iterative delivery ways of working, or willingness to learn.
• B.S. or B.A. degree, or equivalent experience, in Business, Project Management, Learning and Development, Technology, or a related field.

 

Preferred qualifications, capabilities and skills:

• Experience in learning enablement, practice management, coaching programs, or field readiness for client-facing teams.
• Experience converting content into digital learning formats, including learning journeys, guided practice, microlearning, or job aids.
• Familiarity with adoption and effectiveness measurement, including engagement, usage, proficiency signals, behavior change, or related indicators.
• Exposure to product and technology delivery concepts, including requirements definition, user acceptance testing, and release coordination.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​