Senior Service Desk Analyst

ASM Research, An Accenture Federal Services Company, seeks a Customer Support Specialist to handle inbound/outbound calls, emails, and web chats while ensuring high customer satisfaction and SLA adherence. You will log interactions in a web-based agent desktop, research issues, and provide timely solutions. The role supports process improvements and may involve travel for mail retrieval as needed. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company