Lead Account Executive Operations - Client Services.

Lead Account Executive Operations - Client Services The Lead Account Executive provides essential operations support for direct connect processors into the network. This includes managing the relationship of assigned clients. The individual in this role will support lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day-to-day responsibilities. Responsibilities Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors. Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches. Supporting business development through onboarding of new franchises, issuers, acquirers, processors. Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process. Leading internal projects, ensuring documentation meets auditing requirements, and serving as a subject matter expert (SME) on key authorization and settlement applications, internal systems and tools. Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues. Client Engagement: This is a client-facing role requiring approximately 10% travel. Basic Qualifications High School Diploma, GED, or equivalent certification. At least 6 years of payments industry experience within financial services. Preferred Qualifications Bachelor’s degree in Business, Finance, Information Technology, or Engineering. 8+ years of payments industry experience within financial services. Experience influencing key stakeholders, executive level clients, or internal business partners. Capital One is open to hiring a Remote Employee for this opportunity. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Remote (Regardless of location): $109,900 - $125,400 for Lead Account Executive. Houston, TX: $109,900 - $125,400 for Lead Account Executive. McLean, VA: $120,800 - $137,900 for Lead Account Executive. Richmond, VA: $109,900 - $125,400 for Lead Account Executive. Riverwoods, IL: $109,900 - $125,400 for Lead Account Executive. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including the relevant articles and acts, and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. #J-18808-Ljbffr