RDC Lead Processor

Lead, Warehouse Returns Processor

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. Join us now and give your career a home. You Belong Here.

Your responsibilities include processing and categorizing products returned to our regional warehouses, including inspection, recording data and disposition as per policies and refurbishing units when possible to be returned to inventory. When required, ensure temporary personal are capable to perform required assigned duties and work the hours as prescribed by Field Service Manager.

Ensure that returned products are processed and made available for resale as quickly and efficiently as possible. Follow written guidelines as to classification of returned products and subsequent final disposition.

Audit all daily dispositions confirming paperwork coincides with data entered into system

When necessary, light refurbishment of products to prepare for resale

Work within company rules and regulations as set out in the Contract of Employment and amendments and in accordance with the Employee Handbook.

Maintain a safe working environment for both yourself and those around you at all times.

Only undertake work that you are qualified and able to attempt and that will not put yourself or others at risk of injury.

Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.

Ensure accuracy of the returns process by diligently following processes and reporting work status daily.

Report any health and safety issues to the appropriate appointed person.

A uniform should be worn whilst working and maintained in a satisfactory condition

Perform all other duties as reasonably required that are consistent with both training and experience

Adhere to all Company processes, procedures, policies and standards

As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times

Mentors lower level staff on subject matter and department processes

Training on an "as needed" basis

First point of contact for lower level staff before Manager

Review statistical metrics for meeting respective quotas and take appropriate action when needed

Works "in line" with Manager in review of lower level staff's job competencies

Your profile includes:

5-7 Years of Experience (Warehouse and Technical appliance experience) Required

High school diploma or equivalent work experience

Ability to work with minimal supervision

Current valid driving license

Excellent customer relations skills

Functional basic math skills

Ability to explain issues in an understandable and logical manner

Ability to make sound fact based decisions in the company's best interest

Excellent verbal and writing skills

Demonstrates good organizational skills

Capacity to contribute guidance to peers

Ability to read the English language, and write in the English language legibly

Knowledge of common hand tools and proper tool use applications

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.

Wellness Plan that allows participating employees to earn lower medical care premiums.

401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.

Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.

Unlimited paid vacation for all Director and above level positions.

The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).

40 hours of paid personal leave (Production Line).

12 days of paid holidays per year (max 8 hours paid per day).

Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.

BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.