Non-Clinical - Administrative - Patient Services Representative
Pacer Group
Below mentioned is the job description for your reference:
Job Title: Patient Services Representative
Location: Los Angeles, CA 90048
Duration: 13 Weeks
Shift: Day - 5x8 Hours (08:00 AM - 05:00 PM) Job Summary: The Patient Services Representative serves as the primary point of contact for patients, providing exceptional customer service both in person and over the phone. This role involves patient registration, scheduling, insurance verification, and ensuring a smooth patient experience within an outpatient clinical setting. Responsibilities:
This job description outlines the primary duties and responsibilities but is not exhaustive. Additional tasks may be assigned as
Job Title: Patient Services Representative
Location: Los Angeles, CA 90048
Duration: 13 Weeks
Shift: Day - 5x8 Hours (08:00 AM - 05:00 PM) Job Summary: The Patient Services Representative serves as the primary point of contact for patients, providing exceptional customer service both in person and over the phone. This role involves patient registration, scheduling, insurance verification, and ensuring a smooth patient experience within an outpatient clinical setting. Responsibilities:
- Serve as the primary contact for patient interactions (in-person and phone)
- Greet patients and address concerns, escalating when necessary
- Perform patient check-in and check-out processes
- Collect co-payments, issue receipts, and reconcile payments
- Verify and update patient demographics and insurance details in CS-Link/Epic
- Schedule appointments and manage patient registrations
- Process and track referrals and insurance authorizations
- Manage communication between patients and healthcare providers
- Explain policies, procedures, and services clearly to patients
- Maintain a clean and sanitized workspace per department guidelines.
- High School Diploma or GED
- Mandatory flu vaccination (no exemptions)
- Minimum 1 year of recent experience in an outpatient clinic or medical office
- Experience with medical insurance, referrals, and benefit plans
- Strong ability to follow detailed verbal and written instructions
- 2+ years of experience as a Patient Service Representative
- Experience with CS-Link/Epic systems
- Knowledge of medical terminology
This job description outlines the primary duties and responsibilities but is not exhaustive. Additional tasks may be assigned as
Vacancy posted 4 days ago
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