Non-Clinical - Administrative - Patient Services Representative

Pacer Group

Below mentioned is the job description for your reference:

Job Title: Patient Services Representative

Location: Los Angeles, CA 90048

Duration: 13 Weeks

Shift: Day - 5x8 Hours (08:00 AM - 05:00 PM)

Job Summary:

The Patient Services Representative serves as the primary point of contact for patients, providing exceptional customer service both in person and over the phone. This role involves patient registration, scheduling, insurance verification, and ensuring a smooth patient experience within an outpatient clinical setting.

Responsibilities:

Serve as the primary contact for patient interactions (in-person and phone)
Greet patients and address concerns, escalating when necessary
Perform patient check-in and check-out processes
Collect co-payments, issue receipts, and reconcile payments
Verify and update patient demographics and insurance details in CS-Link/Epic
Schedule appointments and manage patient registrations
Process and track referrals and insurance authorizations
Manage communication between patients and healthcare providers
Explain policies, procedures, and services clearly to patients
Maintain a clean and sanitized workspace per department guidelines.

Required Qualifications

High School Diploma or GED
Mandatory flu vaccination (no exemptions)
Minimum 1 year of recent experience in an outpatient clinic or medical office
Experience with medical insurance, referrals, and benefit plans
Strong ability to follow detailed verbal and written instructions

Preferred Qualifications

2+ years of experience as a Patient Service Representative
Experience with CS-Link/Epic systems
Knowledge of medical terminology

Additional Information

This job description outlines the primary duties and responsibilities but is not exhaustive. Additional tasks may be assigned as

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Vacancy posted 2 days ago

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