LOBBY ASSISTANT - NURSING HOME

Job Description

Job Description

Job Summary:

This is a full-time position working Monday - Friday from 8:30am to 5:00pm.  The Lobby Assistant is the first point of contact for residents, visitors, and vendors entering the facility. This role is essential in creating a welcoming and safe environment while ensuring all visitors comply with facility protocols. The Lobby Assistant provides general administrative support and coordinates with various departments to facilitate communication and service delivery.

• Greet all residents, visitors, staff, and vendors in a warm, courteous, and professional manner.

• Monitor visitor access and maintain a log of incoming and outgoing individuals.

• Enforce sign-in/sign-out procedures and ensure compliance with health and safety protocols (e.g., temperature checks, visitor screening).

• Answer phones and direct calls or messages to the appropriate departments or personnel.

• Provide directions and basic information about the facility to guests and vendors.

• Coordinate with security or nursing staff if concerns or emergencies arise at the entrance.

• Maintain cleanliness and organization of the lobby area, including literature racks and visitor materials.

• Assist with resident deliveries (mail, flowers, packages).

• Perform light administrative duties such as data entry, filing, and printing materials as requested.

• Support event check-ins or visitor coordination during family gatherings or special facility events.

• Occasional fill-in on the weekends may be needed, if staffing requires.

• High school diploma or equivalent required.

• Previous customer service, front desk, or administrative experience preferred.

• Friendly, professional demeanor with strong interpersonal skills.

• Ability to manage multiple tasks with attention to detail.

• Proficient in basic computer applications (email, word processing, phone systems).

• Comfortable working in a senior living or healthcare environment.

• Ability to sit or stand for long periods.

• Occasional light lifting (e.g., packages, printed materials).

• May be required to wear personal protective equipment (PPE) when necessary.