Patient Services Specialist for GI in NE Portland and Happy Valley

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology East Clinics in Northeast Portland and Happy Valley. Each patient receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology East Clinics receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this role include:

• Scheduling appointments for new and established patients in an efficient and timely manner.
• Obtaining and completing insurance information.
• Answering phones.
• Providing coverage for our medical records and front desk teams.
• Obtaining and completing insurance information.
• Updating records as needed.
• Other duties as assigned.

This position is currently phone-based but may require scheduling patients in the office and is very high volume; therefore, excellent customer service skills and communication skills are required.

Salary:

Hiring range, based on experience and credentials:

• Level I: $19.59 - $26.51 per hour.
• Level II: $21.55 - $29.16 per hour.
• Level III: $23.71 - $32.07 per hour.

Workdays: The primary home location for this position is GI East (GIE) – NE Portland. This is a float role that requires flexibility to work at GIE – NE Portland, Gateway Ambulatory Surgery Center, and/or GIE Clinic – Happy Valley at Mt. Scott Professional Center Medical Plaza II, based on operational needs. Schedules are provided in advance, with occasional changes due to staffing needs, including sick calls. Work hours vary by location and may include 6:30 am–3:00 pm or 8:30 am–5:00 pm at the GIE -NE Gateway Ambulatory Surgery Center and 7:30 am–4:30 pm in the Clinics. This position is scheduled Monday–Friday.

Qualifications that support success in this role are based on education, experience and values including:

• Minimum of one (1) year work experience, preferably in a medical office is strongly preferred. Specialty care GI experience is a plus!
• Prior Electronic Medical Record (EMR) experience is strongly preferred. Epic experience is a super plus!
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Familiarity with insurance and referral processes.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!

Premium Benefits:

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian .

Our Commitments:

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace: We are an alcohol- and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.