Logistics Supervisor

Job Description

Job Description

Logistics Supervisor

Reports to: Service Delivery Operations Manager

Preface:

CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises.

Summary:

Responsible for providing customer support in relation to EF&I material issues both internal and external. Will assist in the development and implementation of new procedures for MSOLv and Gestalt and will be the material liaison between engineering, warehousing, and installation. Responsible for supervising logistics team members and guiding them through daily work activities or projects; monitoring employee performance to ensure maximum productivity.

Duties and Responsibilities: Core duties and responsibilities include the following.

Primary Functions:

● Become the subject matter expert in the daily inputting and monitoring of the material logistics Gestalt and mSOLV system on a “real time” basis.

● Point of contact for all emails and phone calls in reference to assigned projects.

● Point of contact for lost and damaged material. Will interface with warehouse personnel, accounting department, and the customer for quick resolution.

● Coordinates and fine tune CBM warehouse procedures, working with all necessary personnel.

● Assist with the project management reporting.

● Regular interface with Business Development/Sales and Warehousing/Logistics in the resolution of escalated material problems.

● Learn and understand hierarchy of customer contacts and procedures.

● Interface with customer representatives (customer logistics personnel, field engineers, vendor managers) on a professional basis – always remaining customer focused.

● Interface with “internal customers” such as field engineers, installation supervisors, lead installers, and installation techs.

● Performs other related duties as assigned by management.

Supervisor Functions:

● Managing the workflow of assigned employees, overseeing team schedules and delegating tasks or projects.

● Assessing the work performance of assigned employees and identifying areas that need improvement.

● Ensuring that business goals, deadlines, and performance standards are met.

● Training and onboarding new hires to make sure they understand their roles.

● Setting goals for workers and recommend employees to management based on an assessment of their performance.

● Reporting performance records and evaluations to HR and management.

General Functions:

● Ensuring that communication between departments is ongoing and utilized to maintain an environment of continuous improvement.

● Maintain constant communication with management, staff, and vendors to ensure proper operations of the

organization.

● Complete data collection to update operations metrics to achieve productivity targets, reduce cost per unit,

eliminate errors, and deliver excellent customer service.

Credentials and Experience:

● Minimum of 2 years of experience in warehouse operations, material management, or equivalent.

● Requires organizational and communications skills as well as a thorough understanding of our EF&I processes.

● High School diploma is necessary. Some college or technical school is a plus.

● Understanding of various software packages including MS Word, spreadsheet/database programs such as MS Excel, MS Access.

● Ability to quickly learn customer engineering databases and software.

● Must be able to handle multiple tasks and priorities and must be able to consistently work under and meet strict deadlines.

● Must possess good leadership, verbal and written communication skills.

Knowledge, Skills and Abilities:

● Knowledgeable and proficient in the use of MS Word and Excel.

● Ability to understand and effectively communicate with others.

● Ability to work in a changing environment.

● Ability to be sensitive to our customers’ needs and always remain customer focused.

Special Requirements

● Due to the nature of our Customers’ requirements, work schedules and hours of operation can be dynamic. The Supervisor - Logistics may at times be asked to adjust to varying work schedules.

● The Supervisor - Logistics will be cross-trained in other Operations Department functions and at times be required to perform other tasks duties outside of those listed above.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● The employee will be required to use his/her hands 90% of the time to type, write, and handle paperwork.

● The employee must be able to distinguish between different colors.

● The employee will be possibly riding in a company vehicle to and from customer sites, sitting at a desk 95% of the time with walking between offices and other work areas from time to time and working in tight spaces that include computer network infrastructure.

● The employee may, from time to time, be required to lift weight (i.e., paper boxes and installation materials) up to 25 pounds.

● Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Close vision (clear vision at 20 inches or less) is generally required, as the employee will be working at a computer, working with files & paperwork and working on specialized computer & networking devices.

● While performing the duties of this job, the employee is regularly required to sit; talk or hear, both in person and by telephone; use hands to finger, handle and feel computers and standard business equipment; and reach with hands and arms. The employee is frequently required to stand and walk; stoop, kneel, crouch and crawl; and climb and balance in high precarious places.

Work Environment:

● The work environment will consist of a business office setting. That means a clean, air-conditioned, setting including moderate noise levels (i.e., computers and printers, phones and light traffic).

● At times, the Supervisor - Logistics will be required to walk out into a warehouse setting and interact with the warehouse staff.

● The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● The noise level in the work environment is usually moderate.

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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.