KidStrong Assistant General Manager

Benefits Training & development Bonus based on performance Competitive salary Employee discounts Flexible schedule Free uniforms Opportunity for advancement Paid time off Job Title: KidStrong Assistant General Manager Location: Raleigh / Cary Reports To: Area Developer Travel: 5-10% Compensation: $20 - $23 per hour (Bonus eligible) KidStrong AGM’s are the leaders of the center – they foster a culture of learning and development for both their Coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the AGM is to develop and train their coaching team, build the culture of their center through interacting with families and managing center operations, and deliver amazing classes. Responsibilities Coaching Coach students by delivering and executing a world‑class program focused on Brain, Physical, and Character development for ages ranging from 15 months to 11 years old (minimum 12 hours a week on an as‑needed basis). Create positive interactions with students and families before, during, and after class. Maintain a dynamic, fun, motivational, and professional demeanor when leading class. Achieve Coach Certification through the HQ Training and Certification team. Understand the “why” behind the KidStrong curriculum and communicate it clearly and concisely. Demonstrate and manage the implementation of various programming and curriculum elements. Use the KS Coaches App to record data and provide attendance, awards, etc. Communicate professionally with co‑workers in Slack, including periodic checks of messages when not in centers. Ensure classes both start and end on schedule and follow the appropriate pace of curriculum. Work in a physically intensive environment – cover multiple miles in a shift, lift and move equipment up to 50 pounds. Ensure student safety and proper technique when working with kids. Assist parents of students ages 3 and younger with class direction and flow. Lead weekly center staff programming meetings where staff receive training for the following week’s programming. Complete trainings through LearnUpon as required by the HQ Training and Certification team. Fill in for sister centers per operational need for the territory. Leadership Continuously assess and document performance of Coaches. Achieve General Manager Certification through HQ certification team. Set and communicate Coach schedules using appropriate scheduling and communication platforms. Build and maintain relationships with KidStrong families to align with core values. Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates. Monitor staffing levels and continually recruit future talent. Ensure candidates complete all paperwork in compliance with company policy and law. Lead training practicals for new coaching candidates. Lead coaching candidates through the training process and required evaluations. Ensure coaching evaluations are up to date on a 30/60/90 model. Develop coaches through formal feedback sessions on a weekly basis. Manage and support ongoing professional development of staff through LearnUpon. Attend monthly HQ programming rollout calls to learn ensuing month’s programming. Attend monthly HQ Nation Head Coaching call. Lead center‑level programming rollout and train staff on next month’s programming. Attend weekly leadership meeting with Raleigh Territory ADs & leaders. Center Operations Basic understanding of the center’s financials to make informed business decisions. Assist in the execution of community events as necessary. Drive membership sales through high‑volume outbound phone calls and inbound leads (50‑100 calls a day). Ensure seamless process for observations, trials, and enrollments to close sales opportunities. Proactively source partnerships and corporate sales opportunities. Oversee center‑level initiatives such as maintenance, trainings, brand consistency, etc. Daily, weekly, and monthly cleaning and maintenance of the center. Partner with center leaders on KPIs, class ratings, and overall performance, including weekly meetings with the center’s operations specialist. Provide excellent customer service to families and handle their needs during center visits. Create and implement quarterly community engagement plans to drive lead generation and support brand awareness. Provide and maintain highest level of customer service beyond the sale to protect brand integrity. Manage center‑level employee issues and appropriate documentation. Typical schedule includes 4 weekdays (11 a.m. to 8 p.m.) and 1 weekend day (8:45 a.m. to 5:45 p.m. with rotating weekend days). Learn and manage your center’s KidStrong Camp – special classes during school breaks. Host 2 parent nights out a month. Be the sales champion for birthday parties on the weekend. Source, organize, and attend local grassroots marketing events to increase memberships and trials. Handle payroll, scheduling, time, and attendance for the center. Skills / Qualifications Passion for working with children is non‑negotiable. Athletic or coaching background with experience working with or coaching kids ages 15 months to 11 years old. Comfortable speaking to parents/guardians on variety of topics. Prior experience as a pediatric OT/PT is a plus, but not required. Previous experience in management is preferred but not required. Practical work experience with Google and Microsoft platforms. Experience with systems such as GloFox, HubSpot, Podium Messenger, LearnUpon, CareerPlug, and Indeed is preferred but not required. Prior experience speaking to and educating parents on KidStrong curriculum is preferred. Intermediate knowledge of physiology, exercise technique, and body mechanics. CPR certified (can obtain within 90 days of employment). Self‑starter who just gets the job done. Enjoy the spotlight, excel in coaching, and mentoring. Supervisory Responsibilities: This position will supervise all coaches. The AGM’s will be a leader and mentor, so communication and interpersonal skills are essential. Sphere of Interaction: The AGM will work closely with center team members and families, and also interact with Raleigh leadership and KidStrong, Inc. HQ team members. DNA / Competencies High Standards : Establishes and holds high standards. Natural Leader : Creates culture; takes initiative. Leads by Example : Sets tone through actions. Passionate : Stays focused on KidStrong Goals; goal oriented and high performing. Command Presence : Upholds KidStrong values; creates vision for others. Teacher : Communicate and ensure transfer of knowledge. Professional : Approaches others tactfully; reacts well under pressure; treats others with respect; accepts responsibility; follows through on commitments. Performer : Engaging, fun, likable; high energy; clear & easy to understand. Mentor : Develops and nurtures relationships; focuses on self and others. Planning/Organizing : Prioritizes and plans work activities; develops realistic action plans; sets goals; uses time efficiently; plans for resources; organizes schedules. Oral Communication : Speaks clearly and persuasively; responds well to questions; listens and clarifies; demonstrates group presentation skills. Written Communication : Writes clearly and informatively; edits for spelling/grammar; varies style to meet needs; presents numerical data effectively. Teamwork : Balances team and individual responsibilities; exhibits objectivity and openness; supports team success; builds morale. Coachable/Low-Ego Mindset : Gives and welcomes feedback; encourages diverse perspectives; has a growth mindset. Adaptability : Comfortable adjusting plans; embraces innovation; quick to adapt. KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science‑based curriculum that is parent‑focused and taught by professionals. We want people who work with great people, pursue personal and professional growth, and make an impact. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate. #J-18808-Ljbffr KidStrong Raleigh