Front Desk Admin

Job Description

Job Description

Dental Office Front Desk Coordinator

Position Type: Part-Time
Department: Front Office / Patient Services
Reports To: Office Manager / Practice Administrator

Position Summary

We are seeking a friendly, organized, and professional Dental Office Front Desk Coordinator to join our team. The Front Desk Coordinator is often the first and last point of contact for our patients and plays an important role in creating a welcoming, efficient, and positive patient experience.

The ideal candidate is personable, detail-oriented, dependable, and comfortable handling multiple responsibilities in a busy dental office environment.

Key Responsibilities

• Greet patients warmly and provide exceptional customer service.
• Answer and manage incoming phone calls, messages, and patient inquiries.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Check patients in and out and maintain accurate patient information.
• Verify dental insurance eligibility and benefits.
• Obtain and update patient insurance and demographic information.
• Explain treatment estimates, copays, deductibles, and payment options to patients.
• Collect copayments, balances, and other payments accurately.
• Process insurance claims and assist with insurance-related questions.
• Maintain accurate patient records and documentation.
• Coordinate treatment appointments and follow-ups.
• Communicate effectively with dentists, hygienists, dental assistants, and other team members.
• Monitor the daily schedule and help keep appointments running efficiently.
• Maintain patient confidentiality in accordance with HIPAA requirements.
• Assist with general administrative and office duties as needed.
• Help create a welcoming, professional, and positive environment for patients and staff.

Qualifications

• Previous dental office, medical office, healthcare, or customer service experience preferred.
• Dental front desk or dental insurance experience is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Comfortable using computers, email, scheduling software, and office technology.
• Ability to learn dental practice-management and insurance systems.
• Professional, dependable, and team-oriented.
• Strong attention to detail and accuracy.
• Ability to remain calm and friendly in a fast-paced environment.
• Commitment to providing excellent patient care and customer service.

What We’re Looking For

The ideal candidate is someone who:

• Enjoys working with people and building relationships with patients.
• Has a positive and welcoming attitude.
• Takes initiative and can work independently.
• Is reliable and punctual.
• Handles sensitive patient and financial information professionally.
• Is comfortable discussing payments and insurance with patients.
• Works well as part of a team.
• Is willing to learn and grow within the practice