Loan Officer Assistant

Loan Officer Assistant

Southern Trust Mortgage is looking for a Loan Officer Assistant to join our Midlothian, Virginia Branch. Southern Trust Mortgage is an independent mortgage company, operating in Virginia, Maryland, North Carolina and South Carolina and licensed to lend in 11 states as well as D.C.

The Loan Officer Assistant (LOA) is responsible for performing many clerical and customer service-related tasks for assigned Loan Officers. The LOA may take a residential mortgage loan application and offer or negotiate terms of a residential mortgage loan for compensation or gain. In addition, the LOA should perform the functions below with a spirit of teamwork, urgency, customer accommodation and an overall willingness to attempt to make the Loan Officer more productive. Must demonstrate knowledge of the industry in terms of laws and regulations including the Bank Secrecy Act relative to his/her job responsibilities. A LOA must maintain a license and/or Federal Registration in the Nationwide Mortgage Licensing System (NMLS).

Duties:

• Support Loan Officer(s) – The LOA will work files from the moment a new lead is received through contract receipt.
• Document/Condition Requests – Make outbound calls to realtors, borrowers and other parties to gather information, documentation, scheduled appointments, and move loan files forward.
• Follow Up – The LOA will be responsible for following up promptly with all parties in order to keep loan files moving forward.
• Pipeline Management – The LOA will track files status and ensure all required items are being obtained before the file is handed off to the processor.
• Data input - The LOA performs many data input functions including but not limited to: 1) inputting files into Loan Origination System 2) Inputting files into Automated Underwriting System(s). After the previously mentioned data is input, the LO Assistant also may be responsible for requesting all required disclosures.
• Clerical - The LOA helps the Loan Officer by performing many clerical functions including requesting documents, preparing correspondence, making copies of borrower information, etc…
• Prequalification/Pre-approvals - The LOA helps the Loan Officer by ordering in-file credit reports and completing all of the prequalification applications, worksheets, etc.
• Marketing - The LOA maintains and updates the Loan Officer's customer database, mails thank-you notes to customers and Realtors, implements the Realtor and customer postcard campaigns, prepares fliers and rate sheets and other marketing items. They also help with coordinating open house luncheons, Realtor gifts, holiday parties, etc…
• Order Third Party Services - The LOA generally orders credit reports, FHA/VA case numbers, appraisals, title insurance, flood letters, verifications and other services required to close the mortgage transactions.
• Trouble Shooting/Pinch-Hitting - The LOA strives to fill-in, when possible, for the Loan Officer when he/she is unavailable. They answer the Loan Officer's phone, returns calls, and attempts to find answers to the customers' questions by coordinating with the Loan Officer, Processor, Underwriter and Closer.
• Customer Service – The LOA is responsible for providing excellent customer service to borrowers and real estate partners throughout the loan process.
• On site support – The LOA is expected to be on-site at the branch as needed.

Qualifications:

• Experience in mortgage lending
• Marketing and advertising experience a plus
• Familiar with Encompass
• Excellent customer service skills
• Willingness to make outbound phone calls
• Excellent organization skills
• Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.

Southern Trust Mortgage is an equal opportunity employer hiring applicants without regard to race, color, creed, religion, national origin, age, gender, pregnancy status, genetic information, military or veteran status, disability, or any other legally protected class or status under federal, state, or local law.