Generator Technician

Job Description

Job Description

Generator Service Technician

Generators on Demand | Old Lyme, Connecticut Full-Time | Field-Based Position

About Generators on Demand:

Generators on Demand is a growing generator installation, service, and repair company committed to providing dependable, industry-leading generator solutions with speed, integrity, safety, and exceptional customer service.

We are looking for a Generator Service Technician who takes pride in quality workmanship, works well as part of a team, and understands that a customer's confidence in their generator depends on thorough diagnostics, correct repairs, and clear communication.

This is a hands-on field position focused specifically on generator service, maintenance, and repair.

Position Summary

The Generator Service Technician is responsible for the maintenance, troubleshooting, diagnosis, and repair of residential and light commercial standby generator systems.

This position works independently in the field and alongside electricians, plumbers, and other Generators on Demand team members as needed to keep customer systems running safely and reliably. Work includes scheduled preventive maintenance, load bank testing, electrical and fuel system diagnostics, transfer switch troubleshooting, and emergency response when a customer loses power.

The ideal candidate is mechanically and electrically inclined, comfortable reading wiring diagrams and service literature, experienced with generator diagnostics and repair, and willing to perform the physical work required to service equipment in the field.

Our goal is to diagnose correctly and repair completely the first time, so our customers' systems start when they need them to.

Key Responsibilities

Generator Service & Repair

• Perform scheduled preventive maintenance on standby and portable generator systems, including oil, filter, spark plug, battery, and coolant service.
• Diagnose and repair mechanical, electrical, and fuel system faults on generator systems.
• Troubleshoot control panels, controllers, transfer switches, and automatic transfer equipment.
• Perform load bank testing and verify generator performance under load.
• Test, adjust, and replace generator components, sensors, and accessories as required.
• Interpret wiring diagrams, service manuals, and manufacturer technical literature accurately.
• Document parts used and recommend follow-up repairs based on field findings.
• Support generator startup and commissioning as required.
• Respond to emergency and after-hours service calls when customers lose power.

Job Preparation

• Review the service work order, customer history, and prior field notes before arriving at the job site.
• Understand the reported symptoms, equipment model, and service scope before arriving on site.
• Identify potential obstacles or additional service needs before work begins.
• Prepare the service vehicle with the tools, equipment, parts, and materials necessary to complete the scheduled service.
• Confirm required parts, supplies, and service equipment are available before leaving for the job site.
• Help identify jobs that may require additional time, parts, or manpower.

Preparation is critical. Our goal is to arrive ready to diagnose and repair efficiently and correctly the first time.

On-Site Service Coordination

• Work closely with electricians, plumbers, subcontractors, and other Generators on Demand team members as needed.
• Coordinate with customers to confirm access, scope, and expectations before beginning work.
• Communicate immediately when unexpected conditions, missing parts, or equipment issues arise.
• Help the team find practical solutions to field challenges.
• Maintain a clean, organized, and professional work area throughout the service visit.
• Protect the customer's home, landscaping, driveway, and property while performing service work.
• Represent Generators on Demand professionally when interacting with customers and subcontractors.

Work Orders & Documentation

• Review assigned service work orders before beginning each job.
• Update service work orders with accurate field notes regarding work completed, readings taken, and parts used.
• Document any incomplete work, unexpected conditions, parts needed, or required return visits.
• Provide clear information when additional service work is required so a return work order can be properly scheduled.
• Record relevant generator service information accurately.
• Follow company procedures for completing and closing service work orders.

Inspection & Performance Verification

• Ensure the repair or service is complete and professionally finished.
• Verify that the work area is clean and safe before leaving the site.
• Confirm the generator starts, runs, and transfers correctly before the job is considered finished.
• Support final testing and performance verification as required.
• Help ensure each service visit leaves the customer's system in reliable working condition.

Qualifications

• Generator service and repair experience strongly preferred.
• Experience troubleshooting mechanical, electrical, and fuel systems.
• Ability to read and interpret wiring diagrams and service manuals.
• Experience with control panels, transfer switches, and generator controllers preferred.
• Mechanical and electrical aptitude and comfort working with tools and test equipment.
• Ability to perform physical labor throughout the workday.
• Ability to safely lift, carry, and move equipment and parts, and work outdoors in varying weather conditions.
• Ability to understand and follow service work orders and technical documentation.
• Strong attention to detail.
• Ability to work efficiently without sacrificing safety or workmanship.
• Ability to communicate effectively with coworkers, subcontractors, and customers.
• Ability to recognize a problem and communicate it quickly.
• Positive, professional demeanor.
• Reliable and punctual.
• Valid driver's license and acceptable driving record.
• Generator-specific experience is preferred, but we are willing to train the right candidate who has strong mechanical and electrical experience.

The Person We're Looking For

Technical skills matter, but attitude and work ethic matter just as much.

Successful team members at Generators on Demand demonstrate:

• Ambition & Drive — You want to learn, improve, and become excellent at what you do.
• Accountability — You take ownership of your work and your results.
• Action & Initiative — You don't wait for someone else to solve every problem. You communicate, think ahead, and take appropriate action.
• Safety First — No shortcut is worth putting yourself, a teammate, a customer, or the public at risk.
• Team First — Generator service is a team effort. You help the people around you succeed.
• Professionalism — Every employee is an ambassador of Generators on Demand when working at a customer's property.
• Solution-Based Thinking — When something unexpected happens in the field, you help identify the solution instead of simply identifying the problem.

Why Join Generators on Demand?

Generators on Demand is building a company where good people, strong systems, and quality workmanship create opportunities for everyone to grow.

We believe in empowering our employees, developing their skills, and giving people who demonstrate initiative and accountability the opportunity to take on greater responsibility.

If you enjoy working with your hands, diagnosing and solving problems, working outdoors, and knowing a customer's power is there when they need it, we would like to hear from you.

Generators on Demand

Powered by People. Driven by Process.