Credit Analyst I

The Credit Analyst I is responsible for reviewing and maintaining an assigned portfolio of accounts to ensure that A/R aging is within prescribed goals. This position reviews new customer orders to ensure requirements are met prior to releasing and follows up with customers or internal stakeholders to resolve any issues for orders on hold. The analyst also reviews new credit applications, pulls credit reports, contacts references, and requests financial information. Responsibilities Take ownership of assigned customer portfolio, reviewing and following up on overdue accounts professionally through email and collection calls to minimize aging. Recommend, negotiate, and follow up on collection action plans for past‑due accounts. Work with customers and internal departments to resolve any potential disputes or issues with invoices. Provide regular updates to internal stakeholders (including Sales, Credit, and Finance management) regarding larger outstanding balances and/or issues causing delays in the order to cash process. Monitor credit holds for assigned account portfolio. Work with customers, Sales, and other internal or external stakeholders to address any issues preventing the release of orders. Maintain customer collection files with pertinent documentation and document collection activity in accordance with policy. Ensure proper account maintenance including account reconciliation, resolution of open chargebacks, credits and unapplied cash, and the application of necessary adjustments/offsets. Perform regular review of customers over their credit limit in order to mitigate and resolve any issues. Liaise with any third‑party financing providers (floor plan financing) to resolve any authorization issues. Respond to external credit inquiries on accounts. Follow established guidelines to maximize sales while mitigating risk. Minimum Job Requirements Education: Associate's degree or equivalent experience. Comfortable with de-escalation or conflict resolution. Strong written and oral communication skills. Comfortable with MS Office, specifically Excel. Customer service skills. Problem-solving ability. Strong organizational skills and attention to detail. Time-management. Self-driven. Works well in teams. Comfortable working in a fast paced, high work volume environment. Preferred Job Requirements Education: Bachelor's Degree. Customer‑facing roles experience. Experience working in credit and collections. Experience working in a business‑to‑business customer service role. Previous experience using SAP or equivalent ERP (Oracle, Peoplesoft, etc.). Reliable decision-making abilities. Strong drive for results. Priority setting. Effective analytical skills. Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer‑based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr