Server - Hotel

Job Description

Job Description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer: Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY:  The Server  at one of Oxford’s luxury or boutique-style hotels is responsible for delivering exceptional customer service and creating a memorable dining experience for guests. This position is responsible for taking guest orders, serving food and beverages, processing payments, and ensuring guest satisfaction throughout their dining experience is one of luxury. Additionally, the Server upholds sanitation and cleanliness standards, ensuring a safe and welcoming environment for all guests. The server plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Food and Beverage Service (70%): 

• Provide exceptional service by anticipating and responding to guests’ needs, ensuring a seamless and enjoyable dining experience in both restaurant and banquet settings in a manner that strives to meet and exceed Forbes Four-Star standards 
• Greet guests, offer expert- level menu recommendations, and answer inquiries about food, beverages, daily specials, and dietary accommodations
• Accurately take and input orders into the POS system, ensuring special requests, allergies, and dietary needs are properly communicated to the culinary team
• Retrieve and serve food and beverages promptly, verifying presentation, temperature, and portion accuracy before delivery
• Monitor guest satisfaction throughout the meal, proactively addressing concerns and fulfilling additional requests
• Assist in maintaining service stations, ensuring they are stocked with silverware, glassware, condiments, and necessary supplies for both restaurant and banquet service
• Support banquet events, assisting with setup, service, and breakdown to ensure smooth and efficient execution
• Follow sanitation, cleanliness, and food safety standards, keeping a well-organized and hygienic workspace while ensuring compliance with alcohol service policies

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations.   Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Relations (20%):  

• Warmly welcome guests, ensuring requests are handled promptly, professionally, and efficiently
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Communicate clearly and effectively with both guests and kitchen staff
• Actively listen, clarify concerns, and resolve issues to ensure guest satisfaction
• Assist with guest recovery efforts in the absence of a manager or supervisor
• Maintain integrity, confidentiality, and sensitivity in all guest and team interactions

Other (10%):  

• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Complete a daily activity log with pertinent shift information for co-workers and leadership team 
• Obtain sales leads for the sales department
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other Hotel related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. 

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of guests
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• 1+ years Previous food & beverage experience preferred
• Previous hospitality experience preferred

JOB REQUIREMENTS

• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.