Systems Operations Engineer 4 File Transfer Operations Support (FTOS)

Systems Operations Engineer 4 – File Transfer Operations Support (FTOS)

Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote) Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per Week

Shift Details

• Schedule Options: Standard 8-hour shifts

• Shift Timing: Monday – Friday

• On-call requirement: Yes

FTOS / File Transfer Operations Support focused role

• Strong experience with Axway and Connect:Direct (NDM)

• Focus on enterprise file transfer systems and operations support

• Strong troubleshooting and incident management required

The Systems Operations Engineer 4 is responsible for supporting enterprise file transfer and operational systems in a high-availability production environment. This role focuses on Axway, Connect:Direct (NDM), and enterprise operations support, ensuring system reliability and performance.

Key Responsibilities

FTOS Platform Support

• Support Axway and Connect:Direct (NDM) platforms

• Monitor file transfer jobs, batch processes, and workflows

• Ensure system availability and reliability

Incident Management

• Handle L2/L3 production support

• Troubleshoot file transfer failures and system issues

• Perform root cause analysis

Operations & Monitoring

• Monitor alerts, batch failures, and queues

• Use monitoring tools (Grafana or similar)

Compliance & Risk

• Participate in risk and control processes

• Follow enterprise compliance standards

Collaboration

• Work with application and infrastructure teams

• Support enterprise incident resolution

Documentation

• Maintain operational procedures and documentation

Must-Have Qualifications

• 5+ years of Systems / Operations Engineering experience

• Strong experience with Axway (Required)

• Strong experience with Connect: Direct / NDM (Required)

• Strong production support experience

• Strong troubleshooting and incident management skills

Preferred Qualifications

• Experience in enterprise file transfer systems

• Monitoring tools experience

• ServiceNow experience

Core Competencies

• File transfer systems

• Production support

• Incident management

• Troubleshooting

Work Environment

• Enterprise operations environment

• High-availability systems

• Hybrid model

Additional Requirements

• Must be eligible to work in the US

• On-call flexibility required