Terminal Duty Manager

Propeller Airports is a leader in the privatization and development of airports in the United States, focused on transforming airports and their operations through public-private partnerships. We are proud to operate the Terminal at Paine Field Airport in Everett, WA, providing a world-class travel experience with a small-town feel and convenience. With new technology and modern conveniences, we make flying into and out of Paine Field a simple, enjoyable and streamlined travel experience. Join our team as a Terminal Duty Manager and be a part of an exciting and evolving aviation environment. We are seeking a dedicated and proactive professional to serve as a key point of contact for operational matters at our terminal. Position Summary This vital role ensures the smooth and efficient day-to-day operation of our facilities by working closely with airlines, airport tenants, contractors, vendors, concessionaires, and the traveling public. The ideal candidate will bring a strong commitment to safety, excellent attention to detail, and well-developed problem-solving skills. Responsibilities and Duties Overseeing all shift activities including the coordination and monitoring of all functions of the terminal to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with Propeller Airports Paine Field and Airport standards, resolving any issues promptly and taking necessary action to ensure the safety and security of passengers, tenants, employees and a well-maintained terminal facility. Helping maintain a safe and secure terminal environment by supporting airport security protocols, including monitoring camera systems, and providing relevant camera footage to authorized personnel or agencies when necessary. Monitoring and inspecting airport activities, IT systems and facilities, including the operations of airlines, tenants, concessionaires, and others to ensure their adherence to airport and company rules and regulations. Conducting thorough inspections of vendors and contractors entering the secured areas of the airport, to ensure regulatory compliance. Monitoring the use of shared equipment including gates, ticket counters, jet bridges, and baggage carousels to ensure critical equipment is available during regular and irregular operations and emergencies, making sure of reporting any incident or deficiency to the Deputy Terminal Director and relevant internal teams. Supervising gate assignments working closely with both internal and external stakeholders, including Airlines’ Staff, ATC, Airports Ops and Deputy Terminal Director. Monitoring landside operations to ensure continuous operational flow, minimizing disruptions and ensuring smooth, efficient operations without any issues. Providing support to the IT and Facilities Team, Parking Staff and Deputy Terminal Director with maintenance, construction or renovation projects, visitors, and special flight operations. This includes providing escorting service as needed. Monitoring weather reports and flight schedules diligently, collaborating closely with airlines and ground handlers to mitigate the impact of irregular operations and uphold regular terminal operations. Coordinating the airport’s response to critical incidents, irregular operations (IRROPS), and emergencies, taking immediate action, until the appropriate agencies assume control. Fostering a culture of exceptional customer service, ensuring passengers and visitors have a positive experience during their time at the terminal. Assisting passengers in the ticketing area with baggage tagging, mobility/disability support, and general inquiries to ensure a positive travel experience. In the absence of the Deputy Terminal Director, lead operational briefings (daily meetings) with stakeholders to ensure coordinated terminal activity. Ensuring continuous communication with admin and senior staff regarding operational issues or conditions that could affect the terminal's regular operations. Maintaining accurate records and operational logs and preparing reports and correspondence of diverse nature. Investigating and addressing concerns or inquiries from employees, passengers, and other stakeholders, collaborating with internal teams or law enforcement as needed to resolve issues promptly. Monitoring and responding to incoming calls and inquiries in a timely and professional manner. Other duties as assigned. Education and Experience Requirements Bachelor’s degree from an accredited college or university preferably in aviation management, public administration, business administration, or in a field related to the position. Have at least two years of customer service experience, preferably in security, aviation, or in a field related to the position. Candidates with a high school diploma and a strong combination of relevant experience will also be considered Other Requirements Strong attention to detail with a keen eye for safety, ensuring a secure environment for all terminal occupants. Demonstrated ability to excel in fast-paced, high-pressure environments by applying strong critical thinking, quick decision-making, and effective problem-solving skills. Proactive in addressing and resolving concerns from staff, airlines, tenants, concessionaires, and the public, while maintaining positive and professional relationships. Exceptional customer service skills with the ability to handle sensitive situations, coupled with high emotional intelligence and effective conflict resolution abilities. Excellent communication skills, both verbal and written, with the ability to tailor messages to different audiences and maintain professionalism in all interactions. Proficient in using computers and various software applications to manage operational tasks and data. Must be willing to wear the required uniform, including company-provided items, and maintain a clean, professional appearance in line with company grooming standards. This position requires a Federal Government background investigation to acquire and maintain a Sterile Side Airport access (SIDA) badge. Valid Driver’s License. Driving records will be required. This position is subject to pre-employment, random, and post incident drug screenings. Working Conditions Must be able to work rotating shifts, including days, evenings, nights, weekends, and holidays. (24/7/365). The operation is 24 hours, 7 days a week, and 365 days per year. May be required to work during emergency situations where additional staffing is necessary. Ability to adapt and perform the job outside, with weather conditions of heat, cold, dampness, rain, snow, and loud noises, including snow removal. Capable of walking, standing, and sitting for extended periods. Exhibit physical strength and the ability to lift and transport moderately heavy objects, up to 50 lbs. Benefits & Compensation: The compensation for our Airport Terminal Duty Managers is $33.00 per hour. This is a full-time, benefits eligible position. Associates at Propeller Airports are offered a competitive package with wonderful benefits. Medical Dental Vision Life Insurance/ AD&D Disability Insurance Retirement Plan Up to 10 days of Paid Time Off Commuter Benefits Employee Assistance Program Discount Marketplace (Auto, home & pet insurance, legal advisors, among others) We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and teammates without attention to race, age, religion or belief, sex, sexual orientation, gender identity and/or expression, national origin, marital, civil union or domestic partnership status, veteran or disability status, or other legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require reasonable accommodation to complete this job application, or a job interview or to otherwise participate in the hiring process, please contact the HR department at View email address on click.appcast.io This job posting is intended to comply with Washington State’s Equal Pay and Opportunities Act (RCW 49.58.110). If you believe this posting does not meet the statutory requirements, please submit notice to our Human Resources department at View email address on click.appcast.io . We will promptly review the posting and, if necessary, correct any deficiencies in accordance with applicable law. #J-18808-Ljbffr Flypainefield