BLANK AST 2

Please note: duration approximately three months; will include optional medical benefits, holiday pay and sick leave accrual. Fully on site at Hyde Hospital.

The Administrative Assistant (Blank Assistant 2) supports Outpatient Rehabilitation Services by coordinating patient registration, scheduling, billing processes, and front-office operations. This role serves as the primary point of contact for patients, staff, and the public, ensuring efficient, accurate, and patient-centered administrative support.

Patient Registration & Scheduling

• Maintain patient care schedules for all practitioners.
• Screen referrals for appropriateness, including service availability and insurance coverage requirements.
• Initiate authorization processes for therapy services prior to scheduling, when required.
• Accurately pre-register patients before their first appointment.
• Schedule new and returning patient appointments efficiently.
• Manage patient arrivals, cancellations, and rescheduling in a timely manner.

Billing & Insurance Coordination

• Maintain accurate payer and insurance coverage information.
• Develop and maintain knowledge of primary payers and referring provider groups.
• Identify payer-related issues that may impact scheduling or follow-up care.
• Obtain and document prior authorizations as needed prior to finalizing appointments.
• Enter authorizations into patient records to align with therapy visits.
• Support timely and accurate on-site billing functions.
• Collect co-payments and other patient payments, maintaining accurate records of transactions.
• Collect fees for supplies as directed by therapists.

Communication & Information Coordination

• Serve as the primary point of contact for patients, the public, and the UCSF community.
• Greet and assist individuals in person and via phone in a professional manner.
• Provide accurate information regarding appointments, directions, and instructions.
• Route calls and messages appropriately and in a timely manner.
• Communicate patient concerns, comments, or complaints to appropriate staff or management.
• Utilize communication tools (phone, email, fax, EMR systems) effectively to support operations.
• Coordinate communication with patients, referring providers, and payers.
• Initiate and maintain accurate patient records, including required documentation (referrals, intake forms, insurance information, etc.).

Departmental & Medical Center Processes

• Identify and recommend process improvements to enhance patient flow and satisfaction.
• Communicate policies and procedures related to patient access to patients and referring providers.
• Collaborate with administrative staff across inpatient and outpatient rehab services.
• Provide cross-coverage support for front office and billing functions as needed.
• Address and help resolve operational issues and complaints.
• Monitor inventory and order office supplies and forms as necessary.

Compliance & Professional Standards

• Demonstrate alignment with UCSF Medical Center's mission, vision, and values.
• Adhere to all departmental and Medical Center policies, including:
  • Patient privacy and confidentiality (HIPAA)
  • Infection control and safety standards
  • Professional conduct, attendance, and dress code
• Maintain compliance with regulatory standards (e.g., JCAHO, Title 22).
• Foster a respectful and inclusive environment for patients, colleagues, and the community.

Other Duties

Perform additional tasks and responsibilities as assigned by Outpatient Rehab Services leadership.

Required:

• Graduation from high school and two to three years of related clerical experience; or an equivalent combination of education and experience.
• Excellent written and verbal communication and interpersonal skills.
• Demonstrated ability to exercise good judgment in handling sensitive and confidential issues with discretion.
• Demonstrated organizational skills and ability to work independently.
• Skilled in Microsoft Word and Excel
  
  

Preferred:

• Familiarity with Epic and scheduling systems
• Knowledge of business of PT/OT/Speech
• Competent in working with Excel and Word programs.
• Knowledge of medical terminology is strongly preferred

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Required:

• Graduation from high school and two to three years of related clerical experience; or an equivalent combination of education and experience.
• Excellent written and verbal communication and interpersonal skills.
• Demonstrated ability to exercise good judgment in handling sensitive and confidential issues with discretion.
• Demonstrated organizational skills and ability to work independently.
• Skilled in Microsoft Word and Excel
  
  

Preferred:

• Familiarity with Epic and scheduling systems
• Knowledge of business of PT/OT/Speech
• Competent in working with Excel and Word programs.
• Knowledge of medical terminology is strongly preferred