DIR_ Clerk II (Tech4TX Appian Technical Writer Intern)

Job Description

This is an internship available only to students currently enrolled or recently graduated from in a college or university as an undergraduate or graduate with a major or course work in communications, business administration, English, education, or a related field. Students applying for this position must possess academic performance that is considered in good academic standing by college/university standards.

Job Posting:

00058626

Opened:

05/22/2026

Closes:

06/05/2026

Position Title:

Clerk II (Tech4TX Technical Writer Intern)

Class/Group:

0057/A09

Military Occupation Specialty Code:

N/A

Fair Labor Standards Act Status:

Non-Exempt

Number of Vacancies:

1

Division/Section:

Chief AI & Innovation Office/Information Technology Services/Tech4TX

Salary Range:

$1,525.00 (part-time) - $3,050.00 (full-time)/month

Duration:

3 months

Hours Worked Weekly:

Part-time (Full-time considered)

Travel:

None

Work Location:

North / Austin, Texas 78758

Web site:

Refer Inquiries to:

People and Culture Office


Contact Information:

View email address on click.appcast.io

How To Apply:

• Select the link below to search for this position:
• Enter the job posting number "00058626" in the keyword search.

• You must create a CAPPS Career Section candidate profile or be logged in to apply.

• Update your profile and apply for the job by navigating through the pages and steps.

• Once ready, select "Submit" on the "Review and Submit" page.

• If you have problems accessing the CAPPS Career Section, please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid.

Special Instructions:

• Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

• Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.

Selective Service Registration:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

H-1B Visa Sponsorship:

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call View phone number on click.appcast.io to request reasonable accommodation.

Position Description

What We Do

We are a technology agency powered by people.

DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.

DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how Texas government serves Texans.

Position Summary

The Chief AI & Innovation Office provides strategic technology solutions, and innovation to all levels of Texas government. The student in this role will partner closely with product owners, business stakeholders, and cross-functional IT teams to translate business requirements into effective technical solutions for the Tech4TX applications. Performs complex (journey-level) work, under general supervision, with limited latitude for the use of initiative and independent judgement.

• Tests existing technical user guides against as-built cloud-based software applications.

• Reviews, edits, and composes, technical user guides or manuals, materials, and reports, and other technical documentation.

• Creates training videos for end users.

• Researches, develops, and disseminates information with clarity and in a manner that meets accessibility standards.

• Arranges for the duplication and distribution of documents, publications, and reports.

• Consults with staff on the development of materials by gathering accurate information and translating technical content, including descriptions of concepts, process, and systems, into clear, user-friendly language.

• Maintains records and files of work and revisions.

• Performs other work-related duties as assigned.


Qualifications:

Education

• A recent graduate, or a student currently enrolled in a college or university as an undergraduate or graduate with a major or course work in communications, business administration, English, education, or a related field.

• Must possess academic performance that is considered in good academic standing by college/university standards (High School diploma required).

Your Knowledge, Skills, and Abilities

We are interested in students with skills in the following:

• Knowledge of the techniques and methods of planning, organizing, and writing various types of materials; research methodology; and departmental policies, procedures, and regulations.

• Knowledge of office procedures; spelling, punctuation, and grammar; business or program terminology, methods, and procedures.

• Skill in writing technical and business documents, and in the use of a computer and applicable software.

• Skill in the use of computers and office equipment.

• Ability to create video training content that demonstrates for software system end users how to use the software.

• Ability to conduct research; to compose, review, illustrate, and edit technical documents, materials, and reports; and to communicate effectively.

• Ability to prepare and maintain records, files, and reports; to transfer stock from one location to another; and to communicate effectively.

• Ability to understand, follow and convey brief oral and/or written instructions.

• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.

• Ability to communicate both verbally and in writing, in a clear and concise manner.

• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.

• Ability to work under pressure to complete assigned tasks within a given timeframe.

• Comply with all applicable safety rules, regulations, and standards.

• Ability to comply with all agency policies and applicable laws.

• Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes.

Work Environment

• The team meets regularly and interacts to spur discussions and brainstorm strategies. Your input will be valued, and your opinions will be heard.


• Frequent use of a personal computer.

• Frequent listening and talking.

• Frequent work in a dynamic environment, as a team member, and in direct contact with others.

The Fine Print

• Regular and punctual attendance.

• Background check required.