Customer Service Representative

Location: 8135-8171 W Houghton Lake Dr, Houghton Lake, Michigan 48629 United States of America As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service and ensuring that customers receive all assistance they need on their journeys by inspecting and maintaining equipment. You will assist customers, use up-to-date technology to dispatch and return equipment, and provide outstanding service throughout rentals. Responsibilities Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot, including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment). Drive a forklift (certification offered through U-Haul upon employment). Other duties as assigned. Participate in ongoing continuous U-Haul education through U-Haul University. Minimum Qualifications Valid driver’s license and ability to maintain a good driving record. High school diploma or equivalent. Benefits Career stability. Opportunities for advancement. Mindset App Reimbursement. Gym Reimbursement Program. Health insurance & Prescription plans, if eligible. Paid holidays, vacation, and sick days, if eligible. Life insurance. MetLife Legal program. MetLife auto and home insurance. Discounts on Apple products, Dell computers, cell phone plans, hotels, and more. 401(k) Savings Plan. Employee Stock Ownership Plan (ESOP). 24-hour physician available for kids. Dental & Vision Plans. Business travel insurance. You Matter EAP. LifeLock Identity Theft Protection. Critical Illness/Group Accident Insurance. Dave Ramsey’s SmartDollar Program. Work Environment and Physical Demands The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. It may be required to use protective clothing or gear such as masks, goggles, gloves or shields. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted). U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”) continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. #J-18808-Ljbffr