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Client Program Lead

$101k - $120k
Full-time

UL Solutions

  • Serve as overall internal knowledge base and pivotal point of contact for all matters related to assigned client.
  • Monitor client program KPIs/scorecards, anticipate needs, spot trends and opportunities, and report out to the organization.
  • Accountable for Program Service, maintenance, and health of program, QBR Leads client/lab/vendor onboardings and trainings.
  • Serve as primary point of contact between Client Program Team and clients, leading engagements between the client and other UL teams.
  • Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization.
  • Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
  • Lead client discussions related to their testing, audits, inspections and other service needs and program development, onboarding and delivery.
  • Support quarterly business reviews, corrective action plans, and client projects.
  • Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
  • Monitor profitability of account and look for ways to improve efficiency and profitability through standardization, centralization, or automation.
  • Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
  • Performs other duties as directed.
  • Qualifications

    • University degree (Equivalent to a Bachelors Degree) in a related discipline
    • 8+ years of directly related experience.
    • Familiarity with testing, audits and inspections within the Retail, Wholesale industry
    • Demonstrated ability to keep multiple projects on schedule.
    • Demonstrated ability to successfully manage complex client programs.
    • Ability to serve as liaison between sales, marketing, client services and operations fulfillment functions by applying knowledge of UL services, policies and procedures.
    • Demonstrated computer literacy and ability to use company databases.
    • Excellent problem-solving and negotiation skills.
    • Demonstrated ability to successfully interface with customers of all levels.

    What we offer:

    We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $101,000. - 120,000. and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary.

    This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Vacancy posted 3 days ago
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