Call Center Rep

JobTitle: Call Center Representative - Inbound/Outbound Calls Location: Mesa, AZ ( This is an ONSITE position, NOT remote .) Schedule: Monday - Friday, 7:00 AM - 7:00 PM (8-hour shifts within this window) Compensation: $18 JobDescription: We are seeking motivated and dedicated Call Center Representatives to join our team onsite in Mesa, AZ. This position involves handling inbound/outbound calls, assisting with inquiries. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to handle high call volumes. This role requires a professional, empathetic approach and the ability to manage objections confidently. Key Responsibilities: Inbound Calls: Handle calls, both inbound and outbound, confirming reservations Gather necessary details and accurately enter them into the system. Accurately document all interactions and follow-up actions in the system. Outbound Calls: Make outbound calls to warm leads. Engage with customers. Overcome objections and handle rebuttals. Meet daily and weekly call goals, focusing on securing as many "YES" responses as possible. Qualifications: Strong verbal and written communication skills with the ability to explain complex information clearly. Confidence in handling objections and providing rebuttals, especially for outbound calls. Ability to manage a high volume of calls in a fast-paced environment (inbound or outbound). Customer service experience preferred but not required. Proficiency in using computer systems for documentation and data entry. #J-18808-Ljbffr Express Employment Professionals - Cincinnati East