Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Valuable experience
• Paid time off (vacation and personal/sick days)
• Health insurance
• Training & development
• Dental insurance
• Opportunity for advancement
• Bonus based on performance
• 401(k) matching

Have you considered a career in insurance? If you’re outgoing, motivated, and enjoy helping people—and want to work with an experienced team and agent with 25 years of experience—this State Farm independent contractor role may be a great fit.

Our office is fun, competitive, and team oriented. We work hard, collaborate well, and enjoy a little friendly competition that create opportunities for bonuses. We’re looking for someone with a growth mindset who is a true team player—motivated, adaptable, and ready to contribute to a positive, high-energy environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Ability to work in a team environment
• Ability to make presentations to potential customers
• Ability to effectively relate to a customer
• Bilingual - Spanish preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)