Gas Distribution Dispatcher I or II (Hybrid)

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At Dominion Energy we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!

We offer a hybrid work schedule (one week in the office, one week of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position. This position does not offer relocation assistance.

Dispatcher I Job Summary

This job opportunity has two levels (I or II) which can be filled at the level commensurate with the successful candidates education, experience, knowledge, skills and abilities.

Dispatcher I - Gas Distribution

Work Location: Salt Lake City, UT

Job Summary: This is the entry level position in the Dispatcher progression. The Dispatcher I is responsible for coordinating the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc. are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements. Additional Responsibilities Include:

• Responds to and processes emergency requests and orders
• Receives and relays messages between customers, field personnel and internal departments
• Prepares and maintains daily work load distribution
• Dispatches service orders by priority, date, and time wanted
• Processes and maintains accurate reports and logs
• Maintains accurate on-call personnel files
• Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel
• Manages notifications of escalated incidents to management and operations personnel.
• Dispatcher is expected to work with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work
• Perform other duties as requested or assigned.

Dispatcher II Job Summary

Dispatcher II - Gas Distribution

Work Location: Salt Lake City, UT

Job Summary: This is the second level position in the Dispatcher progression. Distinguished from Dispatcher I, with added responsibility of monitoring productivity of field employees, and participating in the training of new dispatchers. The incumbent is responsible for coordinating the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc., are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements. The Dispatcher II utilizes available technology solutions to their fullest potential to assign work to maximize efficiencies and enhance productivity of field employees. This position requires employees to work nights, weekends, holidays, etc. at the Salt Lake City, UT office location and assigned shifts. Additional Responsibilities Include:

Provide centralized dispatching functions supporting company service centers using computerized dispatching and customer information systems, telephone, and radio equipment Respond to and process emergency requests and orders Receive and relay messages among customers, field personnel and internal departments Maintain and distribute daily workload Dispatch service orders by priority, date and time wanted Process and maintain accurate reports and logs Maintain accurate on-call personnel files Cross-train with other dispatch teams Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel Manages notifications of escalated incidents to management and operations personnel. Participate in training new Dispatch employees Works with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work Initiates callout of field personnel as necessary Monitors productivity of field employees and notifies field supervisors of issues or concerns Works with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work. Perform other duties as requested or assigned.

Required Knowledge, Skills, Abilities & Experience

Dispatcher I - Gas Distribution Minimum Qualifications: 0-2 years' directly-related experience. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3 plus appropriate equivalent combination of education and years of experience as outlined (above / below). Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience. Skills: Basic math Abilities: Communicate effectively, orally and in writing; understand and complete written and oral instructions; handle emergencies, respond to stressful situations, multi-task; hear and respond to telephone and radio requests and inquiries; see objects at close range; contribute to a positive work environment; be courteous to co-workers and customers

Preferred Qualifications:

Bachelor's or Associate's Degree 2+ years experience Dispatch/Call Center experience Two-way radio and dispatching equipment/code experience Typing experience (25 wpm)

Dispatcher II - Gas Distribution Minimum Qualifications: At least 3 years' directly-related experience. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3 plus appropriate equivalent combination of education and years of experience as outlined (above / below).

Directly Related Experience includes: Dispatching experience (Utility/Military/Operations/Transportation/Police/Fire/EMS) Possession of valid driver's license and ability to drive Knowledge: Two-way radio operations and techniques; radio and dispatching codes Skills: Basic math; using dispatching equipment such as radios, telephones, and computer terminals Abilities: Communicate effectively, orally and in writing; understand and complete written and oral instructions; handle emergencies, respond to stressful situations, multi-task; hear and respond to telephone and radio requests and inquiries; see objects at close range; contribute to a positive work environment; be courteous to co-workers and customers

Preferred Qualifications:

Bachelor's or Associate's Degree 4+ years Dispatch experience—working knowledge of systems and applications typical of a Dispatch environment. Certified Emergency Number Professional (ENP) Certified Emergency Medical Dispatcher (EMD) Emergency Medical Dispatcher Certificate Program: National Academies of Emergency Dispatch (NAED) Working knowledge of typical systems and applications in a dispatch environment

Both positions will require employees to work nights, weekends, some holidays, occasional overtime, scheduled on-call days, and assigned shifts at the Salt Lake City, UT office location

Education Requirements

Required degree (equivalency not accepted in lieu of required degree):

High School Diploma or GED

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100% Travel Up to 25%

Other Working Conditions

• The shifts currently available for these positions are Friday to Tuesday 3 pm-11 pm, and Thursday to Monday 3 pm-11 pm
• During the training period , the successful candidate will be required to come in to the office 5 days per week. Shifts may vary during training period. The training period is typically around 9 weeks. Once training is complete, the successful candidate will be eligible to work the designated hybrid schedule (current hybrid schedule is 1 week in office and 1 week at home).
• This position requires working: shifts (nights, weekends, and holidays); scheduled on-call; overtime.
• Requires long periods of sitting.

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

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