Hotel Guest Service Representative

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Holiday Inn Express & Suites is hiring for full time front desk agent (30+ hours). Previous hotel experience is preferred but not required if you have customer service experience. You must be flexible to work morning or evening shifts. Please send your resume or apply at the front desk for immediate consideration. Interviews will be conducted and a background check and drug screening are required. Great work environment and opportunity for growth with a solid company.

PHYSICAL REQUIREMENTS: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion. 

WORKING HOURS: Will vary dependent on hotel occupancy. Shift work - days and hours may vary from week to week. Ability to work weekends required. May have occasional overtime during special events and full occupancy. Schedule will be dictated by Guest Service Mgr.

Job Duties:

• Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable.
• Answers hotel switchboard and forwards calls appropriately.
• Serves as information agent for hotel guests and handles problems and requests as they arise.
• Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
• Responsible for the delivery of mail, packages, and messages to guests.
• Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for.
• Responsible for making regular deposits in accordance with the hotel’s deposit procedure.
• Other duties as assigned by Guest Service Mgr or as business and demand dictates.

Qualifications and Skills needed:

• Position requires high school diploma or equivalent

• Clerical and cash handling experience required.

• Must be computer and keyboard proficient.

• Must have excellent verbal communication skills.

• Excellent customer service skills.

• Enthusiastic, out-going personality and interpersonal skills.

• Department: Front Desk

• Supervisor: Guest Service Manager