Call Center Associate

Job Description

Job Description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Hand and Stone is seeking customer service professionals in the Lakeland area who are open to working in a call center environment that are able to interview immediately. Our call center is open 7 days a week. We are targeting customer service professionals with great communication and computer skills. Skill sets that we are open to are Call Center, professional customer service (office, admin, receptionist, front desk, etc), retail or face to face customer service. You are a critical link in ensuring that our customers' booking experience is nothing other than OUTSTANDING! 

The primary Qualifications and Requirements of this role include, but are not limited to: 

• Provide excellent customer service to members/guests
• Assist in booking appointments, confirmation calls, client profile questions etc.
• Receiving inbound calls assisting customers
• No Sales involved
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Medical, Dental, Vision & Accident Insurance (*based on full time or part time employees)
• Paid Vacation (*full time employees)
• 401k offered
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Opportunities for employment growth within company

Job Requirements:

• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest