Lake Of The Ozarks HVAC Service Technician

Lake Of The Ozarks HVAC Service Technician

Job Title: Residentail/Commercial HVAC Technician

Reports To: Manager

Department: Residential/Commercial  HVAC

Summary:  Quality Plumbing is a family owned and operated business based out of North Kansas City. It is our goal to be the most trusted and reliable plumbing and mechanical company in the Kansas City and Lake of the Ozarks area. We take great pride in providing great customer service and years of expertise in residential and commercial plumbing services. Quality Plumbing employs professionals who embody our core values of professionalism, integrity, and empathy. The ideal candidate will demonstrate consistency in their work, foster a sense of family within the team, and show unwavering commitment to our clients and colleagues.

We are looking for a professional candidate to join our team. The candidate will have experience in installing, repairing, and maintaining HVAC systems in residential and commercial settings. You will be responsible for ensuring that all HVAC systems are functioning properly and meet all safety and building codes.

Essential Duties and Responsibilities  include the following. Other duties may be assigned.

· Execute the installation, maintenance, and repair of HVAC units, pipes, and appliances, ensuring adherence to industry standards

· Maintain clear and open communication with customers, explaining HVAC issues, proposed solutions, and the steps involved in any work.

· Provide outstanding customer service by being responsive, courteous, and attentive to client needs and concerns, fostering long-term relationships.

· Respond promptly to emergency HVAC calls, assessing situations efficiently and implementing effective solutions to minimize damage.

· Approach each customer situation with empathy, actively listening to their concerns and providing reassurance during stressful plumbing emergencies.

· Prepare accurate and detailed estimates for plumbing or mechanical services and materials, ensuring transparency and clarity in pricing for customers.

· Analyze HVAC issues to devise quick and effective solutions, demonstrating flexibility and ingenuity in resolving complex problems.

· Work together with other tradespeople to facilitate seamless HVAC installations and repairs on services and renovation projects.

· Stay updated on mechanical codes and regulations, ensuring all work is compliant to maintain safety and quality standards.

· Maintain detailed records of work performed, materials used, and customer interactions to streamline operations and support future service requests.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Strong knowledge of plumbing systems, mechanical systems, materials, and equipment.

· Excellent problem-solving skills and attention to detail.

· Good physical condition and strength to handle heavy equipment and work in various environments.

· Strong communication and customer service skills.

Education/Experience:

· High school diploma or equivalent.

· Proven experience as a plumber or HVAC.

Physical Demands:

· Ability to lift and carry heavy materials and equipment (up to 50 lbs) regularly.

· Capability to work in confined spaces and at various heights.

· Proficiency in using hand and power tools.

· Stamina to perform physically demanding tasks, including standing, bending, and kneeling for extended periods.

· Dexterity and coordination to perform precise tasks in tight spaces.

· Ability to work in various weather conditions and environments, including outdoor and indoor settings.