Billing Specialist

Overview

Position Summary

The Billing Administrator position is responsible for ensuring accurate and timely invoicing for the various YLA divisions including rate verification, audits, and manifest creation. The Billing Specialist will support the Billing Department Supervisor and Manager and all duties assigned.

This position be fully onsite based out of the Franklin, TN office.

Responsibilities

Essential Duties and Responsibilities

• Prepare and process invoices daily/per schedule, ensuring accuracy and completeness.
• Distribute approved invoices to customers and maintain appropriate records.
• Perform billing reconciliations to ensure all transactions are processed and completed.
• Escalate billing issues to management as needed.
• Maintain customer billing documentation and files.
• Investigate and follow up on billing issues, discrepancies, and disputed invoices, including reviewing disputes in customer systems.
• Review daily billing activity and coordinate with operations to resolve exceptions.
• Ensure timely and accurate manifest invoicing procedures.
• Collaborate with pricing to confirm rates.
• Verify AR accuracy based on carrier AP, when applicable.
• Close out loads for assigned customers by validating AP and AR and collecting required documentation, when applicable.
• Resolve billing inquiries from internal and external customers.
• Assist with periodic, year-end, and internal audit requests.
• Monitor assigned account credit limits and coordinate with the credit department to maintain proper business flow.
• Maintain or develop financial reports related to assigned customers.
• Update invoicing SOPs for assigned customers as needed.
• Assist the collections team with reviewing open AR.
• Support management team with special projects as assigned.

Qualifications

• Good verbal and written communication skills.
• Ability to interact professionally and effectively with internal and external customers in person and over the phone.
• Good organizational and time management skills.
• Ability to handle multiple tasks simultaneously while paying attention to detail.
• Ability to gather and interpret data, compile information and prepare reports.
• Ability to verify data input and to identify and correct errors.
• Systems experience: ERP systems experience preferred, MS Dynamic /SAP, Adena, 3GTMS
• Must have working knowledge of Windows operating system and be proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint.)
• Good analytical skills.
• Two (2) through three (3) years of billing experience, preferably in a shared services environment or transportation and/or warehouse industry.
• High school diploma or GED equivalent required.

Essential Job Functions

• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Interact with employees and customers in an appropriate manner.
• Use a computer for tasks such as communicating via email and teams; preparing reports and work schedule.
• Review and analyze data and information.
• Complete assigned tasks/projects in a timely manner.

Comply with all Company policies and procedures

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligible for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.