Operations Center Manager

Responsibilities The US Operations Center (OPC) manager will be responsible for all aspects of low-cost engineering and operational tasks performed in India, Argentina and Czech Republic. Make the US Sales and Operations more competitive using low-cost operations centers. Responsible for developing the necessary skills for current project needs and planning for potential future needs. Ensure that the OPC resources are provided with career opportunities through challenging project work, installation and commissioning opportunities. Track, validate, report performance metrics through various methods and tools to varied management levels. Serve as the liaison between U.S. operations and all Operations Centers locations (India-INOPC, Europe-EUOPC, Argentina-AROPC), fostering alignment, communication, and seamless project execution. Drive the growth of OPC content through training, proposal analysis, project reviews, resources planning, and identifying new collaboration areas by promoting OPC’s added value. Drive OPC efficiency and effectiveness by leading the achievement of annual OPC growth targets across all functions, while ensuring operational efficiency through delivery within—or under–proposed budgets to maintain and strengthen our competitiveness. Coordinate with U.S. managers to plan, schedule, and assign work; set priorities; and ensure projects are delivered on time and within budget. Optimize resource allocation in response to changing workloads, shifting priorities, and unforeseen challenges. Promote ownership, accountability, and high performance across OPC offices. Conflict Resolution & Escalation between U.S. and OPC teams, ensuring issues are addressed promptly and constructively. Address and resolve quality issues, implementing corrective actions and driving continuous improvement initiatives. Improve quality, documentation standards and communication practices. Establish best practices, ensure consistency among resources used for specific projects and customers. Oversee long‑term OPC resource strategy, including travel planning to the U.S. and ensuring future capability needs are met, and manage the OPC cost center including budgeting, labor rate setting, utilization and absorption targets, and operational oversight. Core Competencies Demonstrates expertise in project execution and operational management within low-cost engineering environments, with a focus on resource optimization, performance metrics tracking, and cross-functional team leadership in multicultural settings. Requirements Bachelor's degree in Engineering with 10+ years of project execution experience. Preferred experience in disciplines such as engineering, management, project management and service as well as experience in Oil & Gas, Chemicals, Power Generation and Water. Extensive experience in leading and working with cross‑functional teams in multicultural and globally distributed environments. Candidates must already have a work authorization that would permit them to work for ABB in the US. #J-18808-Ljbffr