Quality Assurance Manager

Quality Assurance ManagerCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.TITLE: Quality Assurance ManagerREPORTS TO: Project DirectorLOCATION: Deep East Texas Workforce Development AreaEMPLOYMENT TYPE: Full-Time, Exempt EmployeeCareer Team is looking to hire a Quality Assurance Manager responsible for developing and executing a quality assurance plan for the Deep East Texas project while supervising the Quality Assurance team. The Quality Assurance Manager works closely with leadership, including the Deputy Director and Project Director, to implement the quality assurance plan across all service areas, monitor for compliance, and drive continuous improvement. Work is performed under the supervision of the Project Director.Your Impact on Career Team's Success:Manage and monitor the quality assurance aspects of all workforce programs, including WIOA, TANF, and SNAP, ensuring contracts adhere to company standards and industry regulationsSupervise the local Quality Assurance Specialists and provide relevant training to keep the team knowledgeable on compliance and contractual obligationsUnderstand the policies and procedures specific to the programs and to Texas state policy, and ensure all team members are well-versed in these guidelinesCollaborate with Corporate Quality Assurance Associates and local Quality Assurance staff to facilitate training that expands staff knowledge of policy and complianceProvide insight and recommendations for process improvements to enhance program and service qualityCommunicate issues detrimental to service quality to leadership for resolutionReview enrollments, funding requests, and case notes in Work In Texas and provide feedback and corrections to staff in a timely mannerAssist with monitoring, quality reviews, and yearly audits to maintain compliance and program integrityApproach each day and task with a "ZAG" mindsetOther duties and projects as neededThis position requires travel to the Workforce Solutions Centers across the service area to conduct monitoring and quality reviews.The Ideal Qualifications for this Position Include:Bachelor's degree or higher, or an equivalent combination of education and experienceExperience managing and supervising staff in a similar capacityExperience with quality assurance, monitoring, or compliance in a workforce or grant-funded settingHighly knowledgeable about workforce programs such as WIOA, TANF, and SNAP, and the state system Work In TexasStrong analytical and problem-solving skills, with the ability to make well-thought-out decisionsComputer literate with MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systemsAbility to work in a variety of settings with a culturally diverse customer base and be culturally sensitiveAbility to meet and exceed set goals and objectivesExcellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)Strong multitasking abilities and a proactive approach to tasksA demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentialityA Valid Driver's LicenseAdditional Skills/Knowledge Career Team Would Love for This Role:Bilingual or multilingualKnowledge of TWC monitoring standards and grant/contract compliance requirementsMaster's or MBA degreeSalary: $49,000 - $53,000 /yrTravel: As Needed, including travel to Centers across the service areaAbout Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.The Company collects Personal Information to use or disclose as appropriate to:(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (1