Medical Administrative Assistant

Medical Administrative Assistant

The Medical Administrative Assistant (MAA) serves as the first point of contact for patients, visitors, and external stakeholders. This position is responsible for delivering excellent customer service, managing patient flow, and supporting the operational needs of a clinic. The MAA performs front-desk duties, including scheduling, registration, insurance verification, and maintaining accurate records in the electronic health record (EHR) system.

The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients. Supports the mission, vision, and values of RE. Facilitates and adheres to the agency's code of ethics, policies, and procedures. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff. Exhibits effective communication skills including proper use of agency communication systems. Participates in appropriate professional development programs to attain and maintain competency. Effectively manages financial and physical resources to achieve the mission of RE. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Greet and check in patients in a professional and friendly manner. Register new and returning patients accurately and efficiently. Verify insurance eligibility and collect co-pays or fees. Schedule, reschedule, and cancel appointments. Answer multi-line phones; respond to inquiries and route calls appropriately. Maintain HIPAA-compliant confidentiality of patient information. Communicate with clinical staff regarding patient flow and needs. Assist with translation or interpretation services, if applicable. Prepare daily encounter forms and balance receipts. Perform clerical tasks, including filing, faxing, scanning, and mail sorting. Support UDS and grant compliance through accurate data entry and reporting. Participate in team huddles and quality improvement activities. Performs other duties as assigned.

Front-desk work in a busy outpatient clinic. Generally Monday – Friday day shift, but may require evening or weekend shifts as needed. Exposure to communicable diseases (proper PPE provided). Intense, unpredictable population with the possibility of verbal and physical aggression. Fast-paced environment with the need for quick decisions to deal with any crisis that may arise. The environment can be loud and stressful at times.

Education: High School Diploma or GED required. Experience: One year of medical office or customer service experience is preferred. Experience in a community health center or with diverse populations is preferred. Specific Skills and requirements: Must be at least 21 years of age. Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint, and any other applications used by the organization or regulatory agencies. Must have excellent communication and customer service skills. Strong verbal and written communication skills. Must have the ability to maintain a high level of confidentiality. Must have excellent organizational skills. Ability to understand and relate to the needs of clients from diverse backgrounds. Ability to read, write, and converse in English. Successful completion of a pre-employment drug screen. Successful completion of a background screening. Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.

Specialized Licenses or training: Successful completion of Excellent Foundations. Maintain 20 hours of annual training. Maintain CPR/First Aid training.

Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, reach with hands and arms, and use hands to finger, handle, and feel. This employee is also regularly required to use a computer keyboard and mouse. The employee is occasionally required to stoop, kneel, crouch, and climb stairs. The employee must occasionally lift and/or move up to 10 pounds or more. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

The rate of pay for this position starts at $18.00/hour. This position is also eligible for our full-time employee benefit package, which offers a generous 401(k) program with immediate vesting with dollar-for-dollar matching up to 6%, paid leave, health/dental/vision, and other competitive benefits!