Agile Coach

Location- Chicago, IL (primarily remote w/ ability to travel for meetings)

Duration- Long Term Contract w/ potential for hire

Job Title

Agile Coach (Platform Transformation / Collections)

Overview

We are seeking an experienced Agile Coach to support the delivery of a new, internally built platform consolidating multiple collections tools into a single, modern solution. This role is critical to enabling a rapid delivery timeline (targeting July-September) by transitioning teams from a predominantly waterfall methodology to Agile.

The Agile Coach will work closely with internal teams and a newly onboarded development vendor, ensuring consistent application of Agile practices aligned with Bank's Agile methodology. This individual will act as a senior advisor across the program, supporting Scrum Masters, Project/Program Managers, and delivery teams.

Key Responsibilities

• Lead and support the transition from waterfall to Agile across multiple delivery teams
• Coach teams on Agile principles, ceremonies, and best practices (Scrum, Agile delivery, continuous improvement)
• Ensure alignment with Bank Agile standards and ways of working, particularly for embedded vendor teams
• Serve as an escalation and advisory point for Agile-related challenges across the program
• Support Scrum Masters and PMs with:
• • Sprint planning, stand-ups, retrospectives, and reviews
  • Jira and Confluence setup and usage
  • Agile reporting, metrics, and delivery health
• Act as an oversight role across teams (similar to a Scrum-of-Scrums support function)
• Identify delivery risks, bottlenecks, and process gaps and proactively recommend solutions
• Provide guidance on scaling Agile across 4-8 teams as the program evolves
• Support broader Agile adoption efforts beyond this program, as needed

Program Context

• Enterprise initiative to replace 25+ existing collections tools with a unified platform
• Platform supports collections workflows including call center operations, hardship programs, payment tracking, and recovery processes
• Vendor-led development with full integration into internal teams
• Hundreds of end users (collections agents) impacted
• High emphasis on speed, quality, and consistency of delivery

Required Qualifications

• Proven experience as an Agile Coach on large, complex enterprise programs
• Strong hands-on knowledge of Scrum and Agile delivery frameworks
• Experience coaching teams through waterfall-to-Agile transformations
• Comfort working across multiple teams simultaneously (4-8 teams)
• Strong stakeholder communication and facilitation skills
• Experience working with Jira and Confluence
• Ability to work with both internal teams and third-party vendors

Preferred / Nice-to-Have Experience (Tiered)

• Experience with Bank Agile methodology or prior Bank engagements
• Collections domain experience (any industry)
• Financial services or banking experience

Engagement Details

• Start: ASAP
• Duration: Initial 6 months, with strong potential for extension
• Location: Remote (travel may be required for occasional working sessions)
• Travel: Possible short-term onsite sessions (e.g., Wisconsin, 1-week working sessions)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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