Credit Administration Advisor (Hybrid)

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. The preferred locations are: Raleigh, NC or Morristown, NJ or Santa Clara, CA.

This position will play a pivotal role in ensuring the effective management of End user support for the newly implemented risk rating process and related platforms. This role is critical for optimizing operational efficiency of the process and for supporting any related credit risk management initiatives. The role may provide leadership for the work group through knowledge in the area of specialization.

• Oversight - Oversee and enhance risk rating processes to ensure accuracy, completeness, and compliance with Bank's related policies, and procedures.
• User Support - Ensure timely user communication and issue resolution. Work closely with relationship managers, credit analysts, and other stakeholders to address risk rating related inquiries and resolve issues promptly. Work with junior team members to ensure that user responses are provided in a timely manner. Ensure appropriate and timely escalations of complex issues to Senior Credit Admin advisor and/or Tier 2 teams to ensure deal timelines are not adversely impacted.
• Risk Management - Work with the implementation teams to identify ongoing risks and develop strategies to mitigate potential issues and minimize or eliminate risk. Ensure adherence to Bank's related management policies and procedures. Stay informed about regulatory changes impacting commercial lending, risk ratings, and credit administration practices.
• Collaboration - Collaborate with the Tier 2 teams to ensure that FAQs on recurring system, process and/or model issues are created, updated, and remain accurate on an ongoing basis.
• Operational Support - Maintain risk rating process related policy, procedures, and job aids to accurately reflect the process. Develop, implement, and ensure continuous improvement of the procedures. Provide guidance to junior members of the team on credit administration and risk rating processes and requirements. Act as a resource to management to assist in production of documentation, presentations, or other materials to educate new users and support staff on risk rating related topics. Handle complex technical matters and participate in special projects.
• Process Improvement - Identify opportunities to streamline End user support and issue escalation workflows. Implement best practices to provide user support and reduce operational risk.
• Data Analysis - Source, compile, and interpret data for issue volume, issue escalations, resolution time, rating override etc.

• Bachelor's Degree and 4 years of experience in Strong analytical skills, attention to detail, and a solid understanding of commercial credit operations, credit documentation, and loan servicing. OR High School Diploma or GED and 8 years of experience in Strong analytical skills, attention to detail, and a solid understanding of commercial credit operations, credit documentation, and loan servicing.

Preferred Qualifications

• Prior experience with Loan Origination systems (nCino) and/or spreading systems (Moody's CreditLens) is a plus.
• Interest in learning about credit risk rating models and loan systems.
• Strong communication skills with the ability to craft audience appropriate communication.
• Strong organization skills. Must be a team player.

This job posting is expected to remain active for 8 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $135,000 and $145,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: