System Administration - Cisco Voice Network

Purple Drive

Overview:

CISCO VOICE NETWORK ADMINISTRATOR

POSITION SUMMARY

We are seeking an experienced Cisco Voice Network Administrator for a 6-month contract position based in Richmond, VA. This role requires a minimum of 8+ years of hands-on experience in Cisco Voice Administration and Unified Communications systems. The successful candidate will be responsible for administering, monitoring, and optimizing Cisco voice network infrastructure while ensuring peak performance and reliability of enterprise communication systems.

RESPONSIBILITIES

CISCO UNIFIED COMMUNICATIONS ADMINISTRATION

Perform administration of Cisco Unified Communications Manager (CUCM)
Manage Cisco Unity Connection voicemail systems
Administer Cisco Contact Center Enterprise (CCE) solutions
Configure and maintain voice gateways, phones, and endpoints
Implement changes and updates to voice system configurations

SYSTEM MONITORING & PERFORMANCE

Monitor Unified Communication system applications to ensure peak performance
Track system health, capacity, and utilization metrics
Identify and resolve performance bottlenecks and issues
Monitor and test voice network performance regularly
Provide comprehensive performance statistics and reports
Ensure high availability and disaster recovery capabilities

MAINTENANCE & TESTING

Assist in monthly system patching and testing of Unified Communication systems
Plan and execute system upgrades and maintenance windows
Perform regression testing after system changes
Validate system functionality and performance post-maintenance
Coordinate with vendor support for complex technical issues

DOCUMENTATION & REPORTING

Create and maintain documentation related to standard operating procedures
Document system configurations, changes, and troubleshooting procedures
Provide regular status updates on tasks accomplished and current issues
Track progress toward project goals and deliverables
Maintain accurate inventory of voice infrastructure components

COLLABORATION & PROJECT SUPPORT

Collaborate with other team members across IT and business units
Work closely with UC Engineers on higher-level projects and initiatives
Coordinate with vendors for circuit implementation and troubleshooting
Participate in cross-functional project teams
Provide technical expertise and recommendations for voice infrastructure improvements

TECHNICAL SUPPORT & TROUBLESHOOTING

Provide Level 2/3 technical support for voice-related issues
Troubleshoot voice quality issues, call routing problems, and system outages
Analyze call detail records (CDR) and system logs for problem resolution
Support end-user voice and video communication needs
Escalate complex issues to appropriate technical resources

QUALIFICATIONS

REQUIRED EXPERIENCE

Minimum 8+ years of hands-on Cisco Voice Administration experience
Extensive experience with Cisco Unified Communications Manager (CUCM)
Strong background in Cisco Unity Connection administration
Proven experience with Cisco Contact Center Enterprise (CCE)
Experience with voice network design and implementation

TECHNICAL SKILLS

Cisco Voice Technologies:
- Cisco Unified Communications Manager (CUCM) 10.x/11.x/12.x
- Cisco Unity Connection
- Cisco Contact Center Enterprise (CCE)
- Cisco Unified Border Element (CUBE)
- Cisco Emergency Responder (CER)
Networking & Protocols:
- SIP and H.323 protocols
- QoS implementation and troubleshooting
- VLAN configuration and voice VLAN management
- Network routing and switching fundamentals
System Administration:
- Windows Server administration
- VMware virtualization environments
- Database management (Informix/PostgreSQL)
- LDAP integration and directory services

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Vacancy posted 1 day ago

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