BHD CASE MANAGER

Job Description

Job Description

Do you have a strong passion for making a positive impact on the lives of others? We are actively seeking a committed individual to join our dynamic team as a  Case Manager - Behavioral Health ! 

Chinatown Service Center (CSC) Overview

In 1971, the Chinese Methodist Church embarked on a mission to support newly arrived Chinese immigrants, laying the foundation for what we are today. The Chinatown      

Service Center (CSC) is a nonprofit organization providing multilingual health and social services, employment training, and counseling in Greater Los Angeles.  We are expanding our team to continue our legacy of compassion and empowerment. For further information on CSC, Visit our website at

CSC'S Mission Statement:

To provide outstanding services and advocacy that promote a better quality of life and equal opportunities for immigrants and other communities.

CSC'S Vision Statement:

Thriving Lives in Empowered Communities

CSC's Behavioral Health Department contributes to the Mission and Vision by:  

Providing outstanding mental health and substance use services to vulnerable populations, Championing advocacy and promoting positive life outcomes, and Embracing cultural competency and diversity.

CSC'S   Case Manager - Behavioral Health ’s Purpose:

Case management services are provided under the direction of, or by referral from, a clinical provider and include client-centered services that implement the clinical treatment plan, including linking clients with health care, psychosocial, and other services. The coordination and follow-up of medical treatments are key components of healthcare case manager.

As a Behavioral Health Case Manager at CSC , You will :

• Work collaboratively with CSC providers to assist clients in meeting their behavioral health goals
• Provide client services at the clinic, field, or telehealth
• Conduct client screenings and assessments to determine service eligibility and appropriateness of case management.
• Verify and support enrollment in medical care, particularly for uninsured and underserved clients.
• Perform client intake, needs assessment, and required documentation
• Assess social, physical, and mental functioning and needs of clients through interviews, home visits, record reviews, or consultation with appropriate agencies and individuals.
• Develop comprehensive care plans in collaboration with clients, addressing short and long-term health goals.
• Maintain regular contact with clients to monitor and facilitate their progress towards their treatment goals
• Refer clients to appropriate services within the care system to promote positive health outcomes and self-sufficiency, ensuring follow-through.
• Provide advocacy and support to clients to assist in their navigation of various health and social systems
• Coordinate care and ensure client is able to access needed behavioral health services within the agency or through various levels of care available in the community
• Assist clients to address barriers related to engagement with behavioral health services such as providing appointment reminders and arranging for transportation
• Collaborate with caregivers, physicians and nursing services, mental health providers, law enforcement, fire departments, and representatives of other service agencies to develop service plans, evaluation, and monitoring of cases.
• Conduct ongoing follow-up, motivational interviewing, and goal-setting with clients and families.
• Deliver education and information tailored to effective client learning.
• Maintain client files according to agency policy and complete documentation promptly.
• Document as needed for the purposes of data collection related to funding and grant needs
• Provide related case management and care coordination services specific to funding and grant requirements
• Participate actively in staff meetings to contribute to clinic development and staff training.
• Travel to programs, events, or sites as needed.
• Perform other job-related duties as assigned based on the needs of BHD/CSC.

Minimum Qualifications:

• Bachelor’s degree required, in a healthcare, social services, human services, gerontology-related field preferred.
• At least one year of experience in a behavioral health-related field or providing case management services preferred
• Bilingual/bicultural English and Chinese (Cantonese and/or Mandarin) or Spanish preferred.
• Knowledge of principles and techniques of social, cultural, and intergeneration dynamics of Chinese, Asian, Latinx, immigrant and refugee communities.
• Comfortable and knowledgeable about the healthcare and/or behavioral health industry.
• Ability to display sensitivity to all cultures.
• Self-motivated, self-driven, and able to work independently within the scope of assigned tasks with minimum supervision.
• Resourceful and flexible in response to changing environments and needs.
• Customer service skills with excellent communication and interpersonal skills, including writing, speaking, verbal, in-person, and via telephone, email, and web posting correspondence.
• Proficient in word processing and data entry using Macintosh, Microsoft Word, Excel, and Outlook.
• Requires standby, flexibility, and/or call-back availability.
• Field work may be required.
• Reliable Transportation.
• Ability to work in a fast-paced, high-intensity environment.
• Conflict management, critical thinking, and problem-solving skills.
• Successfully meet the post-offer/pre-hire physical and receive an “ Eligible for Employment ” status for Level II Background Check required by the State of California.  

CSC's Employees Enjoy :

• Daytime work hours; 
• Competitive Pay within the Nonprofit industry, commensurate with experience;
• Semi-Monthly paychecks;
• Collaborative and supportive work environment; 
• Opportunities for career growth and professional development; 
• Assistance with CMEs/CEUs required in your role with CSC;
• Assistance with State Professional License Renewals;
• Group Health, Dental, Life and AD&D, for those who work thirty (30)+ hours consistently; 
• Paid Holidays for regular Full-time and Part-time status;
• Bonus Paid Holiday for their Birthday, for regular Full-time and Part-time status; 
• Accrued Paid Sick Leave for all levels of employment; 
• Accrued Paid Vacation for those who work thirty (30)+ hours consistently;  
• 403(b) Retirement Plan with up to a 4% matching; 
• 457(b) Nonqualified Plan for those who meet the minimum "highly compensated" annual salary required;
• Employee Assistance Program (EAP);
• Tuition Reimbursement opportunities for job-related coursework at an accredited Community College, State College, or University; 
• Annual time to find, enroll, reenroll, or appear at the event(s) for Child(ren) School/Childcare programs; 
• Leave of Absence with job protections and more .