Migration Delivery Senior Lead

The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go‑live. The role is a primary technical and strategic point of contact for the migration pod, building trust with customers, coordinating with Global Delivery Center engineering partners, and ensuring every engagement delivers measurable value as customers move to modern cloud architectures. What You’ll Be Doing Customer Engagement & Value Delivery Lead end‑to‑end customer migration engagements, owning technical delivery, project health, and go‑live outcomes. Partner with Account Teams and Sales leadership to align migration goals with customers’ business strategy, renewal, and expansion objectives. Build strong relationships with business and technical stakeholders, translating complex migration challenges into clear, actionable decisions. Develop and execute focused delivery plans that prioritize high‑impact milestones and hold pod‑level timelines to account. Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions. Strategic Partnerships & Tooling Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion, reducing manual effort and compressing delivery timelines. Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality. Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements. Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption. Technical Expertise & Incident Response Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence) , Data 360 (Data Cloud) , Revenue Cloud (CPQ/Billing) , or Tableau . Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation. Act as the technical point of contact during major migration incidents, coordinating with Engineering and Product to protect the customer’s operations during cutover phases. Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability. What We’re Looking For Required Qualifications 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large‑scale platform migrations. Deep, hands‑on domain expertise in one or more of: Marketing Cloud, Data 360, Revenue Cloud, or Tableau. Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations. Ability to translate complex technical architectures into business‑friendly language and guide customers through data transformations. Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery. Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds. Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation. Understanding of how target cloud platforms integrate with telephony systems, third‑party data sources, and self‑service portals. Degree or equivalent relevant experience required. Preferred Qualifications Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist). Prior experience as an individual contributor leading multi‑million dollar transformation engagements. Salesforce AI Associate or Agentblazer certifications. What’s in It for You The role offers real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business. You’ll join a team shaping how Salesforce customers adopt next‑generation cloud technology – with access to cutting‑edge AI tools, a collaborative global delivery model, and a direct line to Product teams building the platforms you work with. In the United States, compensation will be determined by location, level, skills, and experience. The typical base salary range for this position is $150,100 – $227,000 annually. The range represents base salary only and does not include bonus, equity, or benefits, as applicable. Equal Opportunity Employer Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants. Employees are evaluated on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other employment activities. #J-18808-Ljbffr salesforce.com, inc.