DELI/COFFEE SHOP LEAD BARISTA

Job Title

Assistant Manager

Job Description

Assist manager with daily operating procedures, maximize financial contribution, and supervise associate development. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Responsibilities

Deliver and encourage other associates to deliver excellent customer service

Assist managers in hiring new associates

Train and develop associates to demonstrate all customer service and operating standards

Verify corporate policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner

Demonstrate and verify all Starbucks standards are followed

Maintain health, safety, and sanitation guidelines for all products

Perform and direct others to complete the cleaning and operational tasks in accordance with the store Duty Rosters

Comply with merchandising, stocking, rotating, product storage, ordering, and markdown standards

Assist in kiosk scheduling and adjust staffing to meet store and business needs

Verify all cash handling and cash register functions are performed in an accurate and consistent manner

Verify the proper types and amounts of materials, supplies, and merchandise are ordered and stocked

Communicate new product information to associates in an effective manner

Completes accurate, timely reports, as required

Successfully complete and implement Advanced Store Training

All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great"

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

High school diploma or general education degree (GED), plus one-two years' experience in customer service, plus six months management experience; or combination of relevant education and experience.

Minimum 18 years of age/19 in Idaho

Ability to pass drug test

Ability to work in a fast-paced environment

Ability to work weekends on a regular basis and work any shift

Accuracy/attention to detail

Ability to organize/prioritize tasks/projects

Barista certification

Any licenses or certificates required by federal and/or state

Desired

Knowledge of company policies, procedures, and organizational structure

Related experience