Quality Assurance Specialist

Primary Purpose The Quality Assurance Specialist is responsible for ensuring consistent service quality by conducting comprehensive onsite quality assurance audits for all lines of business within the USS portfolio. This role exercises discretion and independent judgment in interpreting organizational standards and policies to evaluate service performance, identify areas for improvement, and provide recommendations for corrective actions. This role serves as a critical liaison between operations, customers, and management by providing actionable insights, maintaining brand integrity across assets, and supporting continuous improvement initiatives. Essential Functions Conduct unannounced onsite quality control audits to assess service delivery, cleanliness, branding Apply company policies, procedures, and operational standards to evaluate field performance and customer experience. Document audit findings in clear, detailed reports, including photos, service records, and deficiency notes. Develop and recommend corrective actions and service improvement plans based on inspection outcomes. Communicate audit results to internal stakeholders and customers with a focus on transparency, issue resolution, and continuous improvement. Ensure all USS units are properly branded and maintain current service records, decals, and regulatory compliance. Identify and report recurring service or materials deficiencies that may require escalation or systemic fixes. Collaborate with operations, sales, and field service teams to resolve customer concerns related to service quality or compliance. Plan and prioritize daily inspection routes and documentation responsibilities to meet organizational goals. Support company-wide initiatives for quality assurance, training, or service enhancement as assigned. Travel of up to 75%. Valid Driver's License (required). Perform other duties and projects as required. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications Education: High School or GED, or an equivalent combination of education and experience. Minimum Experience: 2 years of related quality assurance, service delivery, or field operations experience. Prior experience in service-based industries such as sanitation, logistics, or facilities preferred. Additional Requirements: TWIC Card and other site‑specific safety certifications (as needed based on customer/site access requirements). Valid Driver's License is required. Travel: up to 75% of the time. Other duties and projects as required. Additional Knowledge, Skills, and Abilities Proven ability to exercise discretion and sound independent judgment Strong customer service orientation and conflict resolution skills Excellent verbal and written communication skills Ability to build effective relationships across all levels of the organization Meticulous attention to detail and strong observational skills High level of organization and time management Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with audit or field service software is a plus Ability to work independently with minimal supervision in a field‑based role Physical Requirements Sit while driving and stand while servicing products Use hands and fingers to handle, control or feel objects, tools or controls Repeat the same movements See details of objects that are less than a few feet away and also at greater distance Speak clearly so customers can understand; understand the speech of another person Hear sounds and recognize the difference between them Walk up to 30 minutes at a time without exertion Enter and exit equipment by stepping and kneeling Lift up to 40 lbs from your waist to your shoulders Crouch and squat; push 100 lbs and pull 100 lbs horizontally Benefits Summary All full‑time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro‑rated for Part‑Time employees) Medical/Pharmacy Dental Vision Employer‑Paid Short‑Term Disability Employer‑Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Voluntary Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Voluntary Long‑Term Disability Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account with company contribution 401(k) with employer match Employer‑Paid Employee Assistance Program (EAP) Employee Discounts Salary Range $57,500.00 – $83,400.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID‑compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I‑9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally‑recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co‑workers. #J-18808-Ljbffr