Compliance Analyst, Sales Agent Contact Center (Hybrid)

Job Description Compliance Analyst, Sales Agent Contact Center (Hybrid) Role Overview At Globe Life, we are committed to empowering our employees with the support and opportunities they need at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment. As a Compliance Analyst, Sales Agent Contact Center, you will be responsible for ensuring all sales call center activities comply with the Telephone Consumer Protection Act (TCPA), FCC regulations, and applicable state telemarketing laws. Embedded within the Sales Agent Contact Center and working in close partnership with the Compliance and Legal departments, this role serves as the primary compliance resource for call center operations, monitoring consent practices, managing Do‑Not‑Call (DNC) obligations, overseeing vendor compliance, and partnering with legal, operations, and IT teams to mitigate regulatory risk. This position is located in McKinney, Texas and is hybrid: work from home Monday & Friday, in office Tuesday‑Thursday. What You Will Do Ensure all outbound and inbound call activities adhere to TCPA, including consent verification, calling time restrictions, and DNC list management. Review and audit live lead transfer processes to confirm proper consent documentation before transfers. Validate that consumer consent (express written consent where required) is captured, stored, and retrievable for all leads entering the program. Maintain and scrub against internal and national DNC registries; honor opt‑out requests promptly. Draft, update, and enforce call center compliance policies aligned with TCPA regulations and FCC guidance. Investigate and resolve consumer complaints related to unwanted calls or consent disputes. Serve as the primary point of contact between the Sales Call Center and the Compliance and Legal departments; escalated potential TCPA violations, litigation risks, or regulatory inquiries to Legal counsel timely. Monitor third‑party lead vendors for compliance with consent standards and contractual obligations. Maintain detailed compliance logs, audit trails, and produce regular reports for management and legal teams. Conduct or coordinate TCPA compliance training for call center agents and supervisors. Stay current on FCC rulings, state‑level telemarketing laws, and evolving TCPA case law that may impact operations. What You Can Bring Bachelor’s degree in Business, Legal Studies, Communications, Compliance, or a related field; or equivalent work experience. Minimum 3–5 years of compliance, legal operations, or regulatory affairs experience, preferably within a call center, telemarketing, or financial services environment. Deep knowledge of TCPA statutes, FCC regulations, DNC compliance requirements, and relevant case law. Experience with live lead transfer programs or lead generation vendor management. Skill in assessing one‑to‑one consent requirements per recent FCC rulings and evaluating vendor consent language against TCPA standards. Ability to review call records, consent data, call recordings, and lead flows to identify compliance gaps and confirm required disclosures. Understanding of consent verification workflows during the live lead transfer handoff process. Familiarity with CRM systems, dialer platforms (e.g., predictive/progressive dialers), and consent management tools. Ability to identify risk areas, recommend corrective actions, and communicate compliance requirements clearly to non‑legal staff in a fast‑paced environment. Demonstrated effective operation in a matrixed role, balancing operational priorities with regulatory requirements. Works effectively across Call Center operations, Compliance, Legal, IT, and marketing teams as the compliance bridge between frontline sales activity and regulatory oversight. Life insurance or financial services industry experience is a plus. Availability to travel up to 15% as needed. Preferred certifications: CIPP/US (Certified Information Privacy Professional) or CCEP (Certified Compliance and Ethics Professional). How Globe Life Will Support You Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans. Robust life insurance benefits and retirement plans, including company‑matched 401(k) and pension plan. Paid holidays and time off to support a healthy work‑life balance. Parental leave. Subsidized all‑in‑one subscriptions for fitness, mindfulness, nutrition, and sleep goals. Company‑paid counseling for mental health, stress management, and work‑life balance. Continued education reimbursement eligibility and company‑paid FLMI and ICA courses. Discounted Texas Rangers tickets. Location McKinney, Texas #J-18808-Ljbffr Globe Life Liberty National Division- The Jackson Agencies