Technical Coach (AI/ML, Java, Python)

Technical Coach (AI/ML, Java, Python)

Dallas, TX

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor's degree in computer science or a related discipline or an equivalent combination of
education and work experience
4+ years of relevant work experience in an agile environment
Demonstrated expertise in at least one object-oriented language.
Previous experience supporting high performing Agile / DevOps teams.
Past experience coaching or mentoring others, in any context.
Hands-on experience with engineering practices such as object-oriented design patterns,
Extreme Programming, cloud design patterns, TDD, BDD, refactoring, and automation
Experience with Continuous Integration and Continuous Delivery
Expertise in Agile methodologies like Extreme Programming, Kanban, or Scrum
Experience with implementing and operating DevOps tools/platforms across some part of the
development lifecycle.
Working experience deploying and supporting business-critical, Internet scale distributed
systems or high-volume client/server systems
Proven experience in SQL and ability to design relational database schemas

Ability to scrutinize provided architectures and suggest optimizations for deployment and
minimizing the cost of change.

Preferred Qualifications- Education & Prior Job Experience
Experience building continuous integration/deployment pipelines.
Experience with any of the following:
The Testing Pyramid and how to effectively apply it
- Multi-threading and concurrency
- Debugging, performance profiling and optimization
- Object-oriented and service-oriented application development patterns
Experience with native/cross-platform Mobile development
Adept and comfortable communicating with team members and external business stakeholders
of all levels
Demonstrated ability to find creative ways of improving and simplifying solutions, systems, and
processes without getting bogged down in blockers or bottlenecks.
Experience in modern and classical neural networks including LLMs, CNNs and RNNs, Agentic
AI and Autonomous Agents, RAG architecture, and MLOPs

Skills, Licenses & Certifications

Proficiency with the following technologies:
Programming Languages: Java, Python, C#, Javascript/Typescript
Frameworks: Spring/SpringBoot, FastAPI
Front End Technologies: Angular/React
Deployment Technologies: Kubernetes, Docker
Source Control: GitHub, Azure DevOps
CICD: GitHub Actions, Azure DevOps
Data management: PostgreSQL, MongoDB, Redis
Integration/APIs Technologies: Kafka, REST, GraphQL
Cloud Providers such as Azure and AWS
Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest,
Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency, and reliability while maintaining an eye
toward simplicity.
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile frameworks and methodologies
Proficiency in DevOps Toolchain
Language, Communication Skills, & Physical Abilities
Ability to effectively communicate both verbally and written with all levels within the
organization
Physical ability necessary to safely and successfully perform the essential functions of the
position, with or without any legally required reasonable accommodations that do not pose an
undue hardship. Note: If the Company has reason to question an employee's physical ability to
safely and/or successfully perform the position's essential job functions, the HR team generally
will engage in an interactive process to determine whether a reasonable accommodation is
appropriate. HR (working with the operation) ordinarily first speaks with the team member
directly and they mutually identify the physical demands of the job that are or may be impacted
by the employee's obvious or known condition. Then, if necessary, HR would request medical
documentation from the team member's treating physician or others to confirm the employee's
ability to perform those essential job functions safely and successfully.
From the team members we hire to the customers we serve, inclusion and diversity are the
foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business
Resource Groups are focused on connecting our team members to our customers, suppliers,
communities and shareholders, helping team members reach their full potential and creating an
inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep
the largest airline in the world running smoothly as we care for people on life's journey? Feel
free to be yourself at American.
Competencies:
Caring
Collaboration
Development
Results
Future

Must Haves:
- 8+ years of experience
- AI and ML experience
- Bachelor degree Computer Science
- Hands-on SW development experience
- Coaching experience
- TDD, Java and/or Python

Description:
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our
American Airlines family, and you will travel the world, grow your ability, and become the best
version of you. As you embark on a new journey, you will tackle challenges with flexibility and
grace, learning new skills and advancing your career while having the time of your life. Feel free
to enrich both your personal and work life and hop on board!
Why you'll love this job
Our IT organization is inclusive of many diverse, high-performing teams dedicated to technical
excellence, your role is anchored in supporting our teams on their journey to deliver unrivaled
digital products that drive a more reliable and profitable airline.
Our Delivery Excellence organization is dedicated to improving the success of our
development teams through improved daily work habits and alignment to delivery metrics while
creating and maintaining resilient and best in class products for our customers and team
members. As a Technical Coach at American, you are given the opportunity to guide whole
product teams toward achieving company objectives and delivering their product vision more
effectively using exemplary and modern engineering practices.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional
essential functions (and certainly non-essential job functions) that are not referenced.
Management will modify the job or require other tasks be performed whenever it is deemed
appropriate to do so, observing, of course, any legal obligations including any collective
bargaining obligations.

Coach teams in our immersive dojo / coaching space (the American Airlines "Hangar")
Evaluate our product/portfolios and assess their architecture/engineering opportunities.
Facilitate Value Stream Mapping sessions to identify opportunities in our development and
operational value streams
Identify opportunities to increase flow, eliminate waste, decouple our applications, and enable
service-based ecosystem
Define/curate leading indicators and metrics to measure progress toward the desired
outcomes
Serve as a go-to expert on modern technology, architecture, engineering, and DevOps
practices.

Work with teams and leadership to influence and support the engineering culture at American
Airlines
Collaborate with product teams on reaching the next level of customer delivery.
Be a mentor and get hands-on with software teams including engineers and architects on
learning and applying new ways to solve problems.
Lead large pairing / mobbing sessions to maximize learning while narrowing focus.
Design and develop facilitator-led materials related to modern engineering practices or ways of
working.
Bring your real-world software engineering experience to the enablement organization to help
build a viable community of technical coaches and practitioners throughout the enterprise.
Embed with teams to learn their environment and behaviors as a precursor to designing
impactful coaching interventions.
Develop and implement coaching interventions for teams including software engineers and
architects!
Exemplify and demonstrate preferred team behaviors and embody the desired culture. That
means it's important also to professionally address undesirable behaviors if they should arise.
Contribute to the developer experience platform that removes organization friction from the
continuous delivery of value.
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
Bachelor's degree in computer science or related discipline or an equivalent combination of
education and work experience
4+ years of relevant work experience in an agile environment
Demonstrated expertise in at least one object-oriented language.
Previous experience supporting high performing Agile / DevOps teams.
Past experience coaching or mentoring others, in any context.
Hands-on experience with engineering practices such as object-oriented design patterns,
Extreme Programming, cloud design patterns, TDD, BDD, refactoring, and automation
Experience with Continuous Integration and Continuous Delivery
Expertise in Agile methodologies like Extreme Programming, Kanban, or Scrum
Experience with implementing and operating DevOps tools/platforms across some part of the
development lifecycle.
Working experience deploying and supporting business-critical, Internet scale distributed
systems or high-volume client/server systems
Proven experience in SQL and ability to design relational database schemas
Ability to scrutinize provided architectures and suggest optimizations for deployment and
minimizing the cost of change.

Preferred Qualifications- Education & Prior Job Experience
Experience building continuous integration/deployment pipelines.
Experience with any of the following:
The Testing Pyramid and how to effectively apply it
- Multi-threading and concurrency
- Debugging, performance profiling, and optimization
- Object-oriented and service-oriented application development patterns
Experience with native/cross-platform Mobile development
Adept and comfortable communicating with team members and external business stakeholders
of all levels
Demonstrated ability to find creative ways of improving and simplifying solutions, systems, and
processes without getting bogged down in blockers or bottlenecks.
Experience in modern and classical neural networks including LLMs, CNNs and RNNs, Agentic
AI and Autonomous Agents, RAG architecture, and MLOPs

Skills, Licenses & Certifications
Proficiency with the following technologies:
Programming Languages: Java, Python, C#, Javascript/Typescript

Frameworks: Spring/SpringBoot, FastAPI
Front End Technologies: Angular/React
Deployment Technologies: Kubernetes, Docker
Source Control: GitHub, Azure DevOps
CICD: GitHub Actions, Azure DevOps
Data management: PostgreSQL, MongoDB, Redis
Integration/APIs Technologies: Kafka, REST, GraphQL
Cloud Providers such as Azure and AWS
Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest,
Cucumber, Playwright, Wiremock/Mockito/Moq
Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye
toward simplicity.
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams.
Proficiency in object-oriented design techniques and principles
Proficiency in Agile frameworks and methodologies
Proficiency in DevOps Toolchain

Language, Communication Skills, & Physical Abilities
Ability to effectively communicate both verbally and written with all levels within the
organization
Physical ability necessary to safely and successfully perform the essential functions of the
position, with or without any legally required reasonable accommodations that do not pose an
undue hardship. Note: If the Company has reason to question an employee's physical ability to
safely and/or successfully perform the position's essential job functions, the HR team generally
will engage in an interactive process to determine whether a reasonable accommodation is
appropriate. HR (working with the operation) ordinarily first speaks with the team member
directly and they mutually identify the physical demands of the job that are or may be impacted
by the employee's obvious or known condition. Then, if necessary, HR would request medical
documentation from the team member's treating physician or others to confirm the employee's
ability to perform those essential job functions safely and successfully.
From the team members we hire to the customers we serve, inclusion and diversity are the
foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business
Resource Groups are focused on connecting our team members to our customers, suppliers,
communities and shareholders, helping team members reach their full potential and creating an
inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep
the largest airline in the world running smoothly as we care for people on life's journey? Feel
free to be yourself at American.
Competencies:
Caring
Collaboration
Development
Results
Future

Must Haves:
- 8+ years of experience
- AI and ML experience
- Bachelor degree Computer Science
- Hands-on SW development experience
- Coaching experience
- TDD, Java and/or Python